We are recruiting a proactive and knowledgeable Business Product Support Officer to help us get the very best from Optima and our wider workforce systems
This is an exciting opportunity to combine your systems expertise, problem-solving skills and customer focus in a role that supports colleagues across Marie Curie and helps improve the way our frontline services are managed and delivered.
Working closely with the Business Product Lead, you’ll support the day-to-day administration, development and continuous improvement of Optima. You’ll maintain accurate data, manage user access, resolve system queries, produce meaningful reports and help teams adopt effective rostering practices.
What you’ll do
- Maintain Optima data, organisational structures, working patterns and system configuration.
- Manage user accounts and access levels while ensuring information governance requirements are followed.
- Support daily ESR interface processes and help maintain accurate starter, leaver and employee information.
- Respond to user queries, investigate technical issues and work with IT or software suppliers where needed.
- Produce and analyse regular and ad hoc reports, audits and workforce KPIs.
- Support system upgrades, regression testing and the implementation of new units or working practices.
- Create clear guidance and training materials, working with local champions to build user confidence.
- Promote consistent, effective rostering practice across the organisation.
What we’re looking for:
- Strong technical knowledge of Optima and experience as a key or senior systems user.
- Experience supporting the implementation or ongoing development of IT solutions.
- A strong understanding of data quality, system administration and good application support practice.
- The ability to understand complex processes, solve problems and make confident decisions within your area of responsibility.
- Excellent written and verbal communication skills, with a helpful and customer-focused approach.
- Strong organisation skills and the ability to manage competing priorities and deadlines.
- Confidence working with stakeholders across operations, HR, payroll, IT and clinical teams.
- Good working knowledge of Microsoft Office applications.
To view the job description, please click here
What’s in it for me?
Salary: MCJES D – 28,274 - £31,415
Hours: Full Time - 35 hours per week
Contract: Type: Permanent
Based: Home based - with occasional travel required as part of the role.
Benefits You’ll Love
- Annual leave allowance 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- 15% staff discount in all Marie Curie Shops
- Life assurance – for all employees
Application Process
- Closing date: 4th November 2026
- Interview date: TBC
- As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
For more information or an informal chat please contact Lisa Gair, Talent Acquisition Advisor – [email protected]
This role will be subject to receiving an enhanced DBS criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.