What we offer
The opportunity to join a family-owned group with an international presence in the transport and logistics sector.
A varied role combining transport planning, customer communication and operational coordination.
A dynamic working environment where organisation, responsiveness and teamwork are essential.
The opportunity to work closely with key accounts, drivers and the planning department to ensure smooth transport operations.
Responsibilities
Transport Planning & Shipment Monitoring
Monitor ongoing shipments using track & trace tools and make adjustments where necessary.
Follow up on transport operations and ensure the smooth coordination of container movements.
Identify potential issues and implement appropriate solutions to minimise disruptions.
Maintain regular communication with the planning department to ensure efficient transport operations.
Customer & Key Account Coordination
Act as the main point of contact between key accounts and the planning department.
Handle incoming telephone calls and emails, ensuring that requests are dealt with efficiently.
Communicate with customers and provide regular feedback on the status of their shipments.
Ensure a high level of customer satisfaction through a friendly, professional and service-oriented approach.
Driver Communication & Operational Support
Maintain regular contact with drivers and act as their point of contact for day-to-day operational issues.
Identify suitable solutions to address drivers' questions and operational challenges.
Coordinate with the relevant internal teams to resolve issues and ensure continuity of operations.
Ensure clear and accurate communication between drivers, customers and the planning department.
Profile
Education & Experience
You hold a bachelor's degree or have equivalent professional experience.
You have at least 3 years of relevant professional experience, ideally in container transport planning.
You have a good geographical knowledge and understand the operational requirements of transport planning.
Experience coordinating shipments and communicating with customers and drivers is an asset.
Languages
You are proficient in Dutch, French and English, both spoken and written.
Personal Skills
You have strong geographical knowledge and enjoy working in a transport environment.
You possess excellent communication skills and can interact effectively with customers, drivers and colleagues.
You are accurate, detail-oriented and well organised.
You have strong problem-solving skills and can react quickly to unexpected situations.
You are able to work under pressure and manage competing priorities.
You are a team player who collaborates effectively with different departments.
You have good administrative skills and ensure accurate follow-up of transport operations.
You have a customer-focused and service-oriented mindset, combined with a friendly and professional attitude.
About JOST
Founded in 1958, JOST is a family-owned group and a leading player in the transport and logistics sector across Europe and Tunisia.
We provide tailored road and multimodal transport solutions, as well as warehousing and logistics services.
A few key figures:
More than 4,000 employees across 10 countries
2,100 trucks and 4,500 trailers
810,000 m² of warehousing space across Europe
€441 million in consolidated revenue
54 companies operating across 5 currencies
Joining JOST means becoming part of a growing family-owned business with international ambitions and a continuous commitment to innovation in the transport and logistics sector.