Receivables Support Representative – Collections & Billing | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution.
This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups.
You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns, while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.
This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience.
What You’ll Own
Accounts Receivable & Collections
- Conduct outbound collections calls and email follow-ups on past-due accounts
- Secure payments, payment commitments, and account resolutions
- Maintain consistent follow-up until outstanding issues are resolved
- Track payment commitments, customer responses, and account activity
- Identify opportunities to enroll eligible customers in auto-pay
- Help reduce delinquency and aging accounts through proactive outreach
Billing Investigation & Salesforce Case Management
- Investigate billing disputes, invoice discrepancies, and account setup issues
- Identify root causes of invoicing problems and coordinate necessary corrections
- Open, manage, update, and close cases in Salesforce
- Maintain detailed records of customer interactions, resolutions, and next steps
- Confirm customer understanding and satisfaction before closing cases
- Escalate complex issues when needed while maintaining ownership of follow-through
Customer Communication & Coordination
- Communicate confidently and professionally with customers by phone and email
- Provide proactive updates on billing investigations, payments, and account status
- Coordinate with billing, operations, installation, and service teams to resolve issues
- Help prevent unnecessary escalations through timely communication and follow-up
- Maintain a customer-first approach while protecting company revenue
Documentation & Process Improvement
- Maintain accurate, complete, and audit-ready Salesforce records
- Identify recurring billing and collections issues
- Support SOP creation and workflow documentation
- Surface recurring trends and potential solutions during team reviews
- Contribute to improvements in collections efficiency and billing accuracy
What Makes You a Great Fit
- You are persistent and comfortable following up until an issue is resolved
- You balance urgency with professionalism and empathy
- You are highly organized and disciplined with documentation
- You proactively investigate problems rather than waiting for direction
- You communicate clearly with customers and cross-functional teams
- You thrive in structured, fast-paced, and execution-focused environments
Required Experience & Skills
- Experience in accounts receivable, collections, billing support, or customer account management
- Experience handling high-volume customer communication by phone and email
- Experience with Salesforce or a similar CRM/case management system
- Strong attention to detail and organizational skills
- Strong written and verbal English communication skills
- Ability to independently investigate billing and payment issues
- Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously
Preferred Experience
- Experience in a structured accounts receivable or collections environment
- Background supporting service, operations, or installation-based businesses
- Experience improving auto-pay adoption or reducing delinquency
- Familiarity with root-cause analysis and operational process improvement
- Experience creating SOPs or documenting recurring workflows
What a Typical Day Looks Like
Your day will center around collections execution, billing investigations, and customer follow-through. You may:
- Make outbound collections calls and send payment follow-ups
- Investigate invoice discrepancies and account setup issues
- Open, manage, and update Salesforce cases
- Coordinate internally to remove billing obstacles
- Track payment commitments and customer responses
- Help eligible customers enroll in auto-pay
- Document customer interactions and resolutions
- Identify recurring issues and recommend process improvements
In short: you’ll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process.
Key Metrics for Success
Success in this role will be measured through:
- Daily collections activity and follow-up completion
- Collections secured and payment commitments obtained
- Reduction in aging balances and delinquency
- Auto-pay conversion
- Billing case resolution accuracy and speed
- Salesforce documentation accuracy and completeness
- Reduction in long-open receivables cases
- Timeliness of customer and internal communication
- Reduction in avoidable escalations
Interview Process
- Initial Screening Call
- One-Way Video Interview via Spark Hire
- Video Interview with Pavago Recruiter
- Client Interview
- Offer & Onboarding