Job Summary Under the supervision of the IT Director, the IT technician provides technical support to users as well as the management and maintenance of the company's technological infrastructures. He actively participates in the maintenance, improvement and security of computer systems in order to guarantee the continuity of operations, both in the office and in the factory. Key Responsibilities Offer 24/7 technical support (software and hardware) to office and plant users; Respond to requests for assistance, analyze and solve problems by proposing effective and sustainable solutions; Ensure the management and maintenance of the computer equipment (computers, printers, peripherals) and analyze the needs for office equipment; Manage and maintain the computer network (LAN/WAN, servers, switches, firewalls, etc.); Manage and maintain telephony systems (fixed and mobile); Manage access to systems (Office 365, software, network, electronic access); Contribute to the management of the security of sensitive data; Document incidents encountered, keep technical documentation up to date and collaborate in its writing; Actively participate in the development, optimization and continuous improvement of computer systems; Apply and enforce best practices and IT security principles. Experience/Requirements Minimum 5-year degree in computer science and/or relevant experience; Strong knowledge of technical support, network management and Microsoft environments (Windows, Office 365, Intune); Knowledge of Ubiquiti, Meraki and Fortin equipment is an asset Knowledge of NinjaOne an asset Knowledge of server management, computer security and IP telephony; Ability to solve complex problems and work under pressure; Autonomy, sense of priorities and excellent customer service; Availability for after-hours support. Be able to communicate in English both orally and in writing. Shift First Shift (Canada) Robover is a company with a well-established reputation. Founded in 1999 by Pierre Tardif, it was initially based on offering an innovative system: the Intercept spacer. Quebec door and window manufacturers quickly adopted glazing made with this spacer. Robover became a major player in the industry. The Swisspacer spacer was later added to the Intercept system. Thanks to this, the company could now manufacture large-format glazing. Robover thus gained an even larger market share. Later, a glass tempering furnace and glass shaping equipment were added to the product range. Today, the company pursues the same quality objective as its founder. Both its flagship products and new products always meet the highest industry standards. The Robover team works in the same direction: they are professional and take pride in exceeding their clients' expectations. Proud to offer complete and on-time delivery of orders, they monitor product quality 24/7. The clientele, primarily composed of door and window manufacturers and glaziers, can rely on the Robover promise day after day.

Technicien(ne) informatique.

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Ingénieur Industriel

Spécialiste en électromécanique – quart de nuit

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