This role can be remote, based anywhere in the UK or hybrid at our London office. Occasional National & International travel may be required.
TELUS Agriculture & Consumer Goods builds digital solutions and data insights that connect global supply chains, from seed manufacturers and farmers to grocery stores and consumer goods companies. Our technology helps customers move goods with more accuracy, efficiency and profit, so the right products reach shelf at the right time and price, while improving food safety, quality and sustainability.
Our team and what we will accomplish together
As a Senior Business Consultant you will be part of TELUS’ customer experience excellence team to ensure the optimal delivery of EMEA projects in Trade Promotional Management (TPM) solutions. This is a client facing role. You'll be involved in projects from initiation to completion, including requirement scoping and capture, solution design and configuration, documentation, introducing best practice and supporting the client through UAT and Go-live until handed over to support.
What you'll do
- Lead large, complex projects or multi-market programs
- Apply your understanding of consumer goods businesses and their commercial processes
- Introduce best practice and consult with clients on improving their processes and their use of the solution
- Running discovery and configuration workshops to capture client requirements and documenting decisions and design using TELUS templates
- Configure the TELUS TPM modules through the user interface
- Support the global technical services team in interface design and testing
- Ensure the quality of the solution delivered through internal testing and evaluation against the configuration design
- Support clients through user acceptance testing and triage any issues or bugs
- Delivering “train the trainer” training to client super users
- Supporting go-live / cut over activities
- Maintain strong customer relationships by understanding their business needs and motivations
- Support the creation of customer SOW documentation
This role does not have management responsibility for any staff members.
What you bring
Essential
- Experience delivering software implementations, including go-live support
- Client-facing experience running requirements capture and discovery workshops
- Good knowledge of FMCG commercial and financial practices
- Experience documenting requirements, design decisions and implementation documentation
- Experience configuring enterprise software through a user interface (trade promotion management or similar)
- Experience delivering training to end users or super users
- Ability to manage ambiguity and conflict, and guide clients toward compromise
- Organised and proactive, following tasks through to completion
Nice to have
- Relevant business analysis certification
- Understanding of how to operate a successful user acceptance testing phase
- Experience working within the FMCG industry, in either a sales operations, demand planning or revenue management role
At TELUS Agriculture & Consumer Goods, we are dedicated to fostering an inclusive and supportive environment where all individuals can thrive. We value the unique perspectives and experiences that each person brings to our team and invite you to join us on our journey of growth and learning. Together, we aim to create a respectful and welcoming global community.
LI-Remote or #HybridWork