Logistics Client Support Guide-Intern – Columbus, OH
Position Description
We are looking for Interns to work 20-30 hours per week with a potential offer upon
graduation.
Mercury is seeking a Logistics Client Support Guide (Intern) to help build the future of frustration-
free logistics with us.
At Mercury, we are on a mission to provide the most seamless and worry-free logistics services
in the world for every type of shipping so our customers in the Life Sciences and Healthcare
industries can focus on what matters most to them.
To keep up with explosive demand, we need self-motivated, innovative go-getters in every
department. If you want an opportunity for ownership, accountability, and to make a rapid impact
and contribution to a company in its hyper-growth state, Mercury is the place for you.
As a Logistics Client Support Guide, you will be at the forefront, interfacing with clients daily and
working to solve their most complex shipping problems. This position requires tenacity, problem
solving skills and a willingness to do what it takes to get the job done.
Responsibilities of the role:
• Respond to client shipping requests and inquiries via emails and phone
• Provide clients consultative guidance on which of our services will best meet their needs
• Track shipments throughout transit and proactively notify clients of status and work with
carriers to promptly resolve any issues or delays
• Work directly with clients and Provide prompt response to service
• Book client shipments with a broad network of Mercury partners
• Review and process domestic and international shipping documents for accuracy and
completeness before submission to partners and customs officials
• Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed
information on each shipment
• Add vendor and client charges to shipment info to streamline invoicing
• Comply with all company business processes, procedures and work instructions
Who We’re Looking For
The ideal candidate for the role of Logistics Client Support Guide role takes initiative a strong
sense of urgency and perform well under tight deadlines. You are a great multi-tasker and do well
under pressure. As a member of a client’s dedicated support team, your strong interpersonal skills
and the ability to quickly build rapport and trust will be critical to your success. This position is
instrumental in providing the level of superb care and commitment that our clients have come to
expect and depend on from Mercury.
Qualifications:
• 4 Bachelor's Degree (in progress is fine)
• Ability to understand current and future needs of our clients
• Experience with the Microsoft Office suite
• A willingness to learn and work in a start-up environment
• Good oral and written communication skills, in person and electronically
• Demonstrated ability to resolve problems quickly and collaboratively
• Strong organizational and follow-through skills
• Exceptional work ethic