Job Summary Manage and coordinate contracted and non-contracted pricing for Medline customers regarding branded products.
Communicate with various parties on all aspects concerning pricing. Manage price change expectations related to contracts and non-contracted pricing.
Cultivate the day to day relationship with the customer. Act as a liaison between vendors and sales reps (DSMs, PVAs, etc) to communicate and correct pricing misalignments, and ensure customer satisfaction. Job Description Analyst – Distributed Pricing About Medline: About Medline India: Medline India was setup in 2010 in Pune, primarily as an offshore Development Centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration June 2025 – June 2026. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges. About Medline Industries, LP: Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care. At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centers, physician offices, home care agencies, providers, and retailers. We're proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years. Job Description: The Analyst is responsible for overseeing and coordinating both contracted and non-contracted pricing for Medline customers, specifically for distributed products. This role involves comprehensive communication regarding all pricing aspects. It also includes managing expectations around price changes related to contracts or non-contracted pricing. This position also requires acting as a bridge between vendors and sales representatives (such as DSMs, PVAs, etc.) and addressing pricing expectations to ensure customer satisfaction. Key Responsibilities: Oversee and manage customer pricing requests from initiation through completion, ensuring accuracy, timeliness, and compliance with pricing processes. Analyze, research, and resolve pricing issues submitted by customers, Dedicated Service Managers (DSM), and sales representatives. Confirm pricing eligibility with appropriate Vendors, update the system and communicate relevant information to the requestors. Coordinate with Medline sales reps, vendors and internal teams such as Vendor Contracts, Vendor Price Listing, and Vendor Operations for pricing requests, discrepancies or questions. Perform weekly Price Change Notifications (PCN) audits to ensure accuracy and communicate changes to customers. Analyze pricing requests by various methods such as verification of Group Purchasing Organization (GPO) rosters, Vendor Electronic Data Interchange (EDI) files and Pricing Portals. This involves diligent cross-checking to ensure data accuracy. Processing of pricing request requires understanding of markup approval hierarchy, contract ranking and pricing hierarchy as per customer types. Handling price match file for pharma items which include research and analysis of competitor pricing along with market trends to increase profitability and to attract the customers. Able to understand and utilize different pricing tools, applications such as SAP Vistex, Smart Quote, Dart, Zendesk etc. To ensure prompt email turnaround is maintained through the inboxes according to task priority. Able to handle and process large amount of data in excel efficiently and accurately Support team members with process-related queries and provide guidance on standard pricing procedures. Assist in training and onboarding new team members and help maintain process documentation. Identify day-to-day process gaps and share improvement opportunities with leadership. Perform additional tasks as required to support day-to-day operations and departmental objectives. Must Have A graduate degree. Proficiency in basic Excel functions, including VLOOKUP, Pivot Tables, cell formatting, and data filtering. Ability to process information accurately, assess priorities, and draw clear, concise conclusions. Strong time management skills, including the ability to prioritize, organize, track details, and meet deadlines. Experience delivering high-quality customer service to internal and external stakeholders, ensuring service standards and customer satisfaction. Proven ability to collaborate effectively with internal and external resources to achieve departmental goals within established timelines. Strong analytical skills. Excellent English communication skills, both written and verbal. Flexibility to handle high volumes of requests during peak periods. Ability to multitask and manage competing priorities. Highly detail-oriented and deadline-driven. A proactive team player who is self-motivated and hardworking. Good to Have MBA or equivalent advanced degree. Educational background or knowledge in pharmaceutical sciences (B. Pharm or M. Pharm). Prior experience in contracting and pricing, with familiarity in SAP Vistex and Zendesk preferred. About Medline India: Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges. About Medline Industries, LP: Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care. At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years. Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.

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