Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description When you’re part of the team at Thermo Fisher, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. Position Summary Support the Client Services Manager in managing daily operations and service delivery for strategic customers, ensuring compliance with cGMP standards, SOPs, and customer requirements. Drive operational excellence, continuous improvement, and digitalization initiatives to enhance productivity, efficiency, and customer satisfaction. Key Responsibilities: Client Services & Project Coordination Coordinate daily operational activities to ensure timely and accurate service delivery in accordance with customer requirements and cGMP standards. Act as a key point of contact for customer inquiries, project updates, and issue resolution. Monitor operational KPIs, workload, and service performance to ensure customer expectations are met. Collaborate with internal teams and global stakeholders to resolve operational issues and improve service delivery. Ensure accurate and timely preparation of project documentation, reports, and customer updates. Operational Excellence & Digitalization Drive Practical Process Improvement (PPI) initiatives to streamline workflows, eliminate inefficiencies, and enhance operational productivity. Identify opportunities for process digitalization, workflow automation, and simplification of manual activities. Collaborate with cross-functional teams to implement process improvements and digital solutions. Support data analysis, KPI reporting, and performance monitoring to drive continuous improvement. Promote process standardization, operational efficiency, and best practices. Project Budgeting & Logistics Support project budgeting, forecasting, backlog reporting, and monthly billing activities. Coordinate shipment orders to ensure timely processing and compliance with contractual and country-specific requirements. Ensure completeness and accuracy of shipment documentation and system updates. Identify opportunities to improve order management, logistics coordination, and reporting processes. Requirements Degree in Science, Healthcare, Business, Logistics, or a related discipline. Minimum 1 years of relevant experience in Client Services, Project Coordination, Logistics, or Operations. Strong communication, coordination, analytical, and problem-solving skills. Proactive mindset with a strong focus on customer service, operational excellence, and continuous improvement. Experience or interest in process digitalization, workflow automation, and data analytics. Proficient in Microsoft Office; knowledge of Power BI, Power Automate, or similar tools is an advantage. Knowledge of cGMP and pharmaceutical or clinical trial supply chain operations is advantageous. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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31 Oct, 2026

Thermofisher

Technical Operations, Operations Product Leader III

Product

Plainville +2

Salary not listed

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Technical Operations, Operations Product Leader III

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