POSITION SUMMARY:
Supervises and oversees all active aircraft maintenance workload, resources, and activities at the Embraer Executive Jet Service Center under line and base maintenance requirements. Directly responsible for the day-to-day activities of all hangar floor operations.
JOB RESPONSIBILITIES:
- Track work schedules, supervise aircraft hangar / aircraft leads, coordinate materials and resources to successfully deliver aircraft maintenance and / or modifications on budget and schedule.
- Work closely with management to assure Quality, compliance, dependability, reliability, Training, and Continuing Safety policies are strictly adhered to.
- Responsible for all activities of the maintenance planning and production control area in the hangar.
- Track and report daily maintenance productivity performance.
- Handle team related issues for assigned team members and work with maintenance manager to police and enforce code of conduct and ethics.
- Cover hangar operations for absent Lead(s) by delegating duties to experienced technicians.
- Coach, assist and supervise Team members in proper work procedures and practices.
- Ensure Team members observe and comply with all company policies and procedures towards performance metrics and report progress.
- Review manpower requirements to achieve performance metrics. Including the review of scheduling of vacation times and time-off with Maintenance Manager.
- Coordinate support from outside services (Treatment, Cleaning, Fuel trucks, NDT, etc.)
- Perform monthly production planning towards achieving (sales) performance metrics by working closely with the Maintenance Sales and Management Team.
- Coordinate activities around implementation of new product / service line development (new revenue stream such as component repair business; batteries, wheel/tire assembly, etc.)
- Develop, lead and participate in P3E Continuous Improvement Projects
- Understand the budget of applicable accounts to maintain cost, reduce waste and optimize non-billable time. Follow metrics and make continuous improvement to support budget metrics.
- Participate in capital improvement projects and equipment acquisitions.
- Performs public relations functions for the company and develops a working relationship with customers’ and vendors’ officers.
- Assure customer satisfaction is measured and improvements and corrective actions are implemented in a timely manner.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- Associate's degree or high school graduate with technical training and knowledge normally achieved through graduation from a university or equivalent experience.
Experience:
- A successful track record and experience with process improvement in maintenance and/or production environments.
- Prefer experience in positions requiring budget understanding, resource forecasting and management, and workload planning in maintenance.
- Prefer hands-on experience spent in the repair, maintenance, overhaul, or manufacture of Executive Business Jets.
- Prefer 5+ years of experience supervising and/or directing workgroups.
Knowledge, Skills & Abilities:
- FAA A&P license Desired
- Supervisory, planning, and scheduling experience.
- High level communication skills, written and verbal.
- Ability to coach and motivate.
- Strong presence on maintenance/ production floor continuously driving improvement.
- Analytical problem-solving ability, process oriented.
- Must be proficient in Microsoft Office and Microsoft Project.
- Desirable: Experience in ERP systems (AS-400, SAP) and Oracle (Quantum, Corridor).
Working Conditions / Environment / Special Requirements:
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
- May require travel up to 25%
GENERAL COMMITMENT FOR ALL EMPLOYEES:
- Commitment to company values and complies with department norms, policies, directives, and Standard Operating Procedures (SOP), ENS, company policies and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information (ENS-002495)
- Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.