Note: This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available.
We are seeking an experienced and client-focused Account Manager to join our team at D2B. In this remote role, you will be responsible for managing and nurturing relationships with clients across Australia and New Zealand, ensuring client satisfaction, driving account retention, and identifying opportunities for business growth. You’ll play a key role in serving as the primary point of contact for clients, understanding their business needs, coordinating with internal teams, and delivering exceptional client experiences. Experience in the Employer of Record (EOR), Contractor of Record (COR), or global workforce solutions industry would be highly advantageous.
Position: Account Manager
Salary: PHP 60,000 - PHP 80,000/month ((depending on the candidate's relevant experience and skill set)
Working Hours & Conditions: Mondays to Fridays, 7:00AM to 4:00PM; full-time (remote)
Holidays: TBD
Responsibilities:
- Build and maintain strong, long-term relationships with clients across Australia and New Zealand.
- Serve as the primary point of contact for assigned client accounts, ensuring timely communication and support.
- Understand client requirements, business objectives, and workforce needs to provide appropriate solutions.
- Monitor account health, client satisfaction, and engagement to identify potential risks and opportunities.
- Proactively manage client concerns, escalations, and service-related issues to ensure timely resolution.
- Identify opportunities for account growth, upselling, cross-selling, and expanding existing client relationships.
- Conduct regular client check-ins, business reviews, and account performance discussions.
- Coordinate with internal teams, including recruitment, operations, payroll, and compliance, to ensure smooth service delivery.
- Maintain accurate client records, account updates, and activity reports using CRM and account management systems.
- Support client onboarding and ensure a smooth transition from sales to ongoing account management.
- Monitor client retention and proactively address potential cancellations or disengagement.
- Ensure clients receive consistent, high-quality service aligned with agreed expectations and business objectives.
Requirements
Qualifications:
- At least 2–5 years of experience in Account Management, Client Success, Customer Success, or a similar client-facing role.
- Previous experience supporting Australian and/or New Zealand clients is required.
- Strong experience managing business-to-business (B2B) client relationships and multiple accounts.
- Proven ability to manage client expectations, resolve escalations, and maintain long-term relationships.
- Experience in account retention, renewals, upselling, and identifying account growth opportunities.
- Excellent verbal and written English communication skills.
- Strong stakeholder management, problem-solving, and organisational skills.
- Comfortable working independently in a remote environment while collaborating with cross-functional teams.
- Experience using CRM platforms and account management tools.
- Experience in the Employer of Record (EOR), Contractor of Record (COR), global payroll, or international workforce solutions industry.
- Familiarity with international employment, contractor management, and workforce outsourcing.
- Experience working with clients across multiple countries or markets.
- Experience handling enterprise accounts or strategic client relationships.
Benefits
Benefits
- Competitive salary based on experience and skill set
- 100% remote role — work from home anywhere in the Philippines
- Paid local holidays aligned with the Australian business calendar
- Opportunities for training and professional growth
- Work directly with a supportive Australian team — no agency middleman
- Long-term engagement with a stable and growing business