This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition. What you will do Responsible for the provision of high-quality service support to customers by leading the day-to-day activities of a team of technicians. How you will do it Ensure the delivery of best-in-class customer support (service level delivery, preventive maintenance, product solutions, customer and sales organization relationship, laboratory services and parts inventories) through effective resource planning and deployment and field administration. Responsible for leading field service technicians across North East Italy to ensure best in class customer experience Champion a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals Set objectives for service technicians, carrying out regular reviews, coaching staff and ensuring that adequate training and development is provided Drive talent development through active support Develop and maintain ongoing communication with Service leader and peers to understand and manage resource availability/limitations Partner actively with direct manager and other service delivery leaders to ensure that resources are deployed consistently with defined obligations with customers Monitor field service work and vacation planning, ensure that internal processes are followed Reports competitors and trends central to the growth strategy for the service business KPI Operations; drive the team to operational excellence. What we look for Minimum 6 years successful field service experience in HVAC systems: repairs, on-site maintenance Bachelor’s degree or equivalent in engineering Previous successful experience in a supervisory / team leader role with team building skills Proven interpersonal, team, strategic thinking and analytical skills Assertive personality with a strong bias for action, results orientated, innovative, tackling tough problems with firm deadlines Fluent in Italian, with a very good knowledge of English reading, writing and presentation skills Sales acumen, hands on, can-do mindset Proficient in Excel, Word, Notes. Location: Bologna Our benefits We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities that will stretch your abilities and channel your talents. If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page. If your application is selected, our central talent acquisition team will inform you to arrange a telephone interview. We offer: The initial basic salary for this position will be in the range of €45.000– €61.800 per year. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include variable components and additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti. Flexible working time Agile working Meal vouchers of 10 euro Company welfare Who we are Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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