Job Title Resource Planner Job Description Job Title: Resource Planners Location: Bangalore Note: Speaking Hindi would be an added advantage. In this role, you have the opportunity to Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management, and balance continuously conflicting demands in the area of business obligations, resource availabilities and customer demand. You are responsible for Create service workforce shift and create follow-up work order following subcontractor service activities Communicate schedule proposal via conventional methods Review optimized options and schedule field service visit Schedule service order resources Create customer maintenance plan service events Create, update or cancel customer maintenance plan Schedule field service event, create, update or cancel preventative maintenance plan Process service parts and/or tools request Handle scheduling exceptions Adjust service workforce shift, find service contact & determine preferred method of contact Communicate schedule proposal via automated methods Plan noncustomer interaction time and set-up and maintain resource data Allocate additional service resources and monitor preventative maintenance delivery and scheduling performance, close subcontractor work order. You are a part of You will be the part of a vibrant Service and Solutions Delivery Team which will offer you rewarding career opportunities and also exposure to the latest in Healthcare Technology. You will be an integral part of the Philips vision of improving 2.5 billion lives by 2030. To succeed in this role, you should have the following skills and experience Bachelor’s degree in any stream Min 3 + years of customer support experience or experience as a Client Service Representative. Good communication skills in writing and reading Ability to multi-task, prioritize, and manage time effectively Good command over English and Hindi In return, we offer you A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines. Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video. To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions #LI-PHILIN At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Resource Planner.

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