Academic Success Manager Are you skilled in driving meaningful engagement to achieve client success? Are you passionate about helping academic institutions maximize the value of innovative healthcare education solutions? About our Team Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient outcomes. About the Role The Academic Success Manager (ASM) is responsible for driving customer retention, renewals and account growth for Elsevier Health's education solutions across Singapore, Malaysia, Indonesia and South Korea. With a primary focus on protecting and renewing existing business and identifying upselling opportunities, the ASM works closely with academic institutions to ensure successful adoption, continued engagement and value realization of Elsevier's education solutions. Serving as a trusted advisor to universities, medical schools, nursing schools and other healthcare education institutions, the ASM builds strong relationships with academic stakeholders, supports faculty enablement and demonstrates the ongoing value of Elsevier's solutions. The ASM collaborates closely with Sales, Product, Training and Support teams to maximize customer satisfaction, secure renewals and identify opportunities for account expansion. Responsibilities 1. Drive Customer Retention and Renewals Proactively manage customer relationships to support timely renewals and minimize customer churn. Develop and execute customer success plans that strengthen engagement, adoption and long-term retention. Identify renewal risks early and implement appropriate customer engagement and recovery strategies. Collaborate with Sales and internal stakeholders to ensure successful renewal outcomes. 2. Build and Strengthen Academic Relationships Develop trusted relationships with academic leaders, faculty members and key institutional decision-makers. Identify and nurture academic champions who advocate for Elsevier Health education solutions. Understand institutional priorities, curriculum requirements and evolving educational needs. 3. Drive Product Adoption and Value Realization Support onboarding and ongoing adoption of Elsevier Health education solutions. Work with faculty members to integrate digital learning resources into teaching and learning activities. Monitor product usage, engagement and customer feedback to identify adoption gaps and improvement opportunities. Demonstrate continued value through usage insights, customer success stories and academic outcomes. 4. Deliver Faculty Training and Enablement Conduct online and face-to-face product demonstrations, training sessions and workshops. Support educators in maximizing the effectiveness of Elsevier's digital education solutions. Develop scalable customer engagement and enablement initiatives to improve adoption and satisfaction. 5. Identify Upselling and Account Expansion Opportunities Identify opportunities to expand existing customer subscriptions, product usage and institutional adoption. Recommend relevant Elsevier Health education solutions based on customer needs and academic priorities. Collaborate with EPSM and Esales Teams to develop and progress upselling opportunities within existing accounts. Leverage customer relationships, usage insights and institutional feedback to support account growth. 6. Foster Cross-Functional Collaboration Work closely with Sales, Product, Marketing, Training and Customer Support teams to ensure a consistent customer experience. Share customer feedback, market insights and success stories to support continuous improvement. Coordinate internal resources to resolve customer challenges and strengthen long-term partnerships. Requirements Bachelor's degree in Education, Healthcare, Life Sciences, Business or a related discipline. 5 years of experience in customer success, account management, academic engagement or education technology. Experience engaging universities, medical schools, nursing schools or healthcare education institutions would be advantageous. Understanding of subscription-based digital solutions, customer retention and renewal processes. Strong relationship management, communication, presentation and negotiation skills. Ability to interpret customer usage data and identify risks and growth opportunities. Experience conducting product demonstrations, customer training and workshops. Ability to work independently and collaborate effectively across regional teams. Verbal and written fluency English and Korean Willingness to travel across assigned markets. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Long Service Award: Recognition for your dedication and loyalty. Flexible Working Arrangements: Balance work and personal life effectively. Access to Learning and Development Resources: Empowering your professional growth. About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers

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