Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.
Chain Reaction is looking for an Account Manager - Social Media to join the team. The ideal candidate will be responsible for understanding the goals of our clients and be able to oversee project strategy to project completion.
Requirements
Responsibilities
- Manage client accounts end to end, ensuring high-quality delivery, strong relationships, retention, growth, and profitability.
- Build and maintain strong client relationships, understanding their business needs, priorities, and opportunities.
- Coordinate with internal teams to ensure deliverables meet client expectations, quality standards, and agreed timelines.
- Lead and attend client meetings, providing strategic input and maintaining excellent service standards.
- Identify opportunities for repeat business, upselling, account growth, and converting out-of-scope requests into revenue.
- Support new business opportunities, including qualification, proposal development, and pitches.
- Manage local and regional accounts while maintaining consistent service, quality, and commercial standards.
- Provide strategic oversight on priority accounts, including strategy development, campaign planning, renewals, and key client discussions.
- Work closely with the Account Director to achieve account management, commercial, and revenue targets.
- Coach and support team members on briefs, account plans, presentations, strategic thinking, and client-facing work.
- Contribute to improving the account management function, team collaboration, engagement, and capability development.
- Support the Account Director with departmental responsibilities and other relevant tasks as required.
Skills Required
- Bachelor’s degree in Marketing, Mass Communication, Business, or a related field.
- 5–8 years of relevant agency experience.
- Excellent written and verbal communication and presentation skills.
- Strong client relationship and stakeholder management skills.
- Excellent organizational and multitasking skills, with the ability to manage multiple accounts and priorities.
- Proactive, intuitive, and solutions-oriented approach.
- Strong commercial awareness and strategic thinking.
- Creative and social-first mindset with strong knowledge of social and digital best practices.
- Ability to translate client requirements into clear briefs and actionable plans.
- Experience in account growth, new business, and identifying commercial opportunities.
- Experience working on RFPs, proposals, and pitch processes is a plus.
- Ability to coach and support team members while maintaining high standards of client-facing work.
Benefits
Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.