Job Grade: DM - MGR
Job Location: Lagos
Job Overview: To coordinate and oversee bespoke lifestyle management services for Private Banking clients by developing strategic partnerships, managing concierge services, and executing high-impact client engagement initiatives that enhance client experience, satisfaction, and retention.
Key Responsibilities
- Strategic development and deployment of lifestyle products to enhance client experience.
- Maintain an engagement process flow that promotes client loyalty.
- Ensure brand representation and standards that meet tier-client expectations and corporate goals.
- Custodian of the private client database.
- Custodian of strategic partnerships and collaborations that meet growing business objectives and goals, creating glitch-free onboarding and client-request processing.
- Oversee the Group’s marketing budget, ensuring compliance and alignment with business goals.
- Custodian of the Group’s lifestyle-management products and services and ensure all requests are completed in line with the service guide.
- Custodian of the Group’s budget, with Group Head approval for expenditures.
- Design and oversee all lifestyle-management process flows.
- Deploy business-development strategies that align with client-acquisition goals.
Requirements
Skills/Competencies
Required skills
- Excellent customer relationship development/management
- Strong customer service orientation
- Lifestyle product and service management
- Excellent communication and interpersonal skills
- High level of professionalism and discretion
- Attention to detail
Functional Skills
- Partnership and stakeholder management
- Business development
- Leadership and team coordination
- Event planning and execution
- Vendor sourcing and negotiation
- Client relationship management
Generic Skills
- Proactive and resourceful
- Problem-solving and critical thinking
- Ability to work under pressure and manage multiple requests
- Strong relationship-building ability
Qualifications & Experience
Mandatory
- First degree in any Business-related discipline
- Relevant professional certification
- Minimum of 8-10 years' experience in banking
Only shortlisted candidates will be contacted.