The Records Analyst is responsible for delivering exceptional customer service to our clients in Records services, specializing in matter
mobility, digital and electronic records systems, information governance and supporting other general records duties, as needed.
Job duties
(* denotes an “essential function”)
- *Perform records services work according to established policies and procedures
- *Thoroughly assess job request, identify correct process needed to create and manage records files, and ensure appropriate
- completion throughout task lifecycle
- *Use customer service skills to proactively complete records requests to client satisfaction
- *Create new records files and manage existing files according to document retention policies, matter mobility and information
- governance
- *Use experience in records services to navigate unclear requests to ensure compliance with established policies for retention, matter
- mobility and information governance
- *Understand intermediate to complex workings of records policies, digital matter mobility, digital and electronic records systems, and
- information governance in a virtual, digital, or electronic records environment
- *Interface and liaise with clients and vendors, peers and other colleagues to identify, collect, review, and package paper or electronic
- records for release, or to troubleshoot records requests
- *Utilize multiple software applications to identify, collect, review, and package paper or electronic records for release, or to
- troubleshoot software problems
- *Receive, triage, and process inbound paper or electronic records transfers to ensure compliance with protocols and make available
- for recipients
- *Utilize appropriate logs and/or tracking software for all assigned work
- *Meet contracted deadlines for accepting, completing, and delivering all work
- *Communicate with peers, supervisor or client on job or deadline issues
- Help foster a proactive environment of continuous service enhancement and relationship building with the client
- Handle sensitive and/or confidential documents and information
- May assist with coordination of records services, preparation, intake, and workflow within team
- May perform Quality Assurance on work of others
- May train more junior staff members
- Assist peer teams in other service lines, as needed
- Complete other tasks and assignments as assigned by management
- Interact with clients in person, over the phone or electronically
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
- Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
- Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
- Legal records services, record-keeping, records management experience in a virtual, digital, or electronic records environment
- preferred
- Experience with records software programs for legal records services, records management, information governance, matter mobility
- and governance
- Advanced skill in the use of MS Office software (Word, Excel)
- Knowledge of a legal timekeeping or job tracking system is preferred
- Ability to work in a fast-paced, team environment, working both independently and collaboratively
- Ability to prioritize work, balance projects and meet deadlines in a timely manner
- Strong attention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasks
- Ability to handle sensitive and/or confidential documents and information
- Ability to make independent decisions that conform to business needs and policy
- Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a
- Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
- Must be self-motivated with positive can-do attitude
- Proven customer service skills are required to create, maintain and enhance customer relationships
- Must be able to interact effectively with multi-functional and diverse backgrounds
The salary range for this role at the noted RRD location is $25.24 - $36.78 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
RRD is an Equal Opportunity Employer, including disability/veterans
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.