At EX Squared LATAM, we partner with leading organizations to connect experienced professionals with high-impact career opportunities. We are currently supporting a globally recognized professional services organization in hiring a GRC Issue & Remediation Manager for its Mexico team.
The selected professional will be hired directly by the client under local Mexican payroll and will lead the governance and oversight of the organization’s Issue Management program, driving stakeholder accountability, remediation progress, risk mitigation, and continuous improvement.
Role Overview
The GRC Issue & Remediation Manager will oversee the end-to-end Issue Management program, ensuring that issues are properly documented, evaluated, prioritized, remediated, validated, and closed in accordance with governance, risk, compliance, and audit requirements.
This role will partner with Service Owners, Directors, senior leadership, issue owners, technical teams, auditors, and risk and compliance functions. The Manager will serve as the primary escalation point for complex, overdue, or high-risk issues and will provide strategic guidance, executive reporting, and constructive challenge to support sustainable remediation outcomes.
The position also includes coaching and providing direction to Senior Associates and other supporting resources.
Company Title
Manager – Issue Management
Location
Mexico. Priority will be given to candidates based in Mexico City or Guadalajara who can work under a hybrid model. Candidates in other Mexican cities may be considered for remote work based on business needs.
Contract Duration
Permanent, full-time position hired directly by the client under Mexican payroll.
Working Hours
Monday through Friday, either 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m. Eastern Time.
Language Requirement
Advanced English.
What You’ll Do
- Lead governance and oversight activities supporting the end-to-end Issue Management program.
- Establish and maintain process standards, governance expectations, quality requirements, reporting practices, and performance measures.
- Ensure issues are properly documented, evaluated, prioritized, assigned, tracked, remediated, validated, and closed.
- Provide quality oversight across issue records, risk statements, remediation plans, supporting evidence, target dates, and closure submissions.
- Promote consistency, transparency, traceability, and stakeholder accountability throughout the issue lifecycle.
- Evaluate program effectiveness and recommend actions to strengthen governance maturity and remediation outcomes.
- Review and constructively challenge remediation strategies, corrective actions, milestones, dependencies, target dates, and closure criteria.
- Ensure remediation plans appropriately address identified risks, underlying causes, and sustainable resolution.
- Oversee the development and maintenance of remediation plans and supporting documentation, including POA&M-related activities when applicable.
- Monitor remediation performance across multiple issue owners, stakeholder groups, and service areas.
- Hold stakeholders accountable for agreed actions, evidence, decisions, milestones, and completion dates.
- Intervene when progress is insufficient, ownership is unclear, evidence is inadequate, or remediation outcomes may not be sustainable.
- Negotiate realistic commitments and priorities while maintaining appropriate risk and governance expectations.
- Lead governance forums, remediation reviews, escalation discussions, and executive status meetings.
- Present issue trends, material risks, remediation performance, overdue commitments, barriers, and recommendations to leadership.
- Translate complex operational and technical information into clear business and risk implications.
- Facilitate difficult discussions involving competing priorities, disputed ownership, resource constraints, or remediation concerns.
- Influence decisions and drive alignment across teams without relying on direct reporting authority.
- Identify systemic issues, recurring themes, emerging risks, and patterns that require management or executive attention.
- Determine when delays, risks, or remediation concerns require escalation and ensure they receive appropriate visibility.
- Provide risk-based recommendations to support prioritization, remediation decisions, and leadership actions.
- Coordinate cross-functional responses to complex or high-impact issues.
- Oversee the quality of dashboards, scorecards, governance materials, and executive reporting.
- Analyze issue aging, overdue actions, remediation cycle times, recurring findings, milestone performance, and closure trends.
- Lead initiatives to improve Issue Management processes, reporting quality, data integrity, stakeholder experience, and operational efficiency.
- Promote sustainable remediation, lessons learned, and the reduction of repeat or recurring issues.
- Provide direction, coaching, mentorship, and subject-matter guidance to Senior Associates and supporting resources.
- Review key deliverables and provide actionable feedback to ensure quality, consistency, and management readiness.
- Clarify priorities, assign work appropriately, and support the resolution of execution challenges.
What You’ll Bring
- Bachelor’s degree in Information Technology, Cybersecurity, Risk Management, Business Administration, or a related field.
- Substantial experience in Issue Management, Governance, Technology Risk, Compliance, Audit, Service Management, Operational Risk, or a related function.
- Experience leading cross-functional remediation efforts, governance programs, escalation management, and stakeholder-accountability activities.
- Experience reviewing and challenging remediation plans, corrective actions, supporting evidence, milestones, and closure criteria.
- Experience engaging Service Owners, Directors, senior leadership, and executive stakeholders through governance and decision-making forums.
- Strong knowledge of Issue Management, risk, control, compliance, audit, and remediation principles.
- Experience with risk oversight, Issue Management programs, management reporting, performance metrics, and continuous improvement.
- Ability to identify systemic risks, recurring trends, dependencies, barriers, and escalation needs.
- Strong executive communication skills and the ability to present concise, decision-oriented information.
- Strong negotiation and influencing skills, including the ability to challenge stakeholders constructively and drive outcomes without direct authority.
- Experience managing multiple priorities, escalations, governance forums, and improvement initiatives.
- Experience coaching team members, reviewing deliverables, and building professional capability.
- Advanced English proficiency.
What Will Make You Stand Out
- Master’s degree in Business Administration, Information Systems, Cybersecurity, Risk Management, or a related field.
- Experience working in a complex, regulated, multinational, or professional services environment.
- Experience presenting risk, remediation, or governance matters to executive leadership.
- Experience improving Issue Management maturity, data quality, reporting, and remediation performance.
- One or more of the following certifications:
- Certified Information Systems Auditor – CISA.
- Certified in Risk and Information Systems Control – CRISC.
- Certified Internal Auditor – CIA.
- Certified Information Security Manager – CISM.
- Certified in the Governance of Enterprise IT – CGEIT.
- PMI Risk Management Professional – PMI-RMP.
- CompTIA Security+.
What the Client Offers
- Career growth opportunities.
- Meal and grocery vouchers.
- Savings fund.
- Financial support for courses and professional certifications.
- Remote-work allowance, when applicable.