Line of Service Advisory Industry/Sector FS X-Sector Specialism Operations Management Level Manager Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Role Summary Own end‑to‑end solution design and delivery on Finacle or Oracle Flexcube (FCUBS) for retail banking across deposits, retail lending, and payments. Lead parameterization governance, integrations, data migration, non‑functional assurance, and release readiness. Partner with Business, Operations, Risk/Compliance, and IT/Vendors to deliver compliant, scalable solutions with high STP, low defect leakage, and production stability. Mentor junior consultants and establish best practices. Responsibilities Convert business goals into solution designs and FSD/TSD, covering product setup, accounting/GL, limits, charges, user roles/controls, and E2E customer journeys. Govern configuration/parameterization (schemes/products, interest/charges, GL mapping), ensure change traceability, regression scope, and environment consistency. Architect and validate integrations with channels and third parties (APIs/REST/SOAP, MQ, file/batch); define error handling, idempotency, reconciliation, and retry strategies; manage EOD/BOD impacts. Drive non‑functional outcomes: performance baselining, capacity planning, resiliency (HA/DR), security/entitlements/SoD, and observability (logs/alerts/dashboards). Plan and lead SIT/UAT and cutover: author risk‑based test scenarios (reversals, chargebacks/returns, preclosures, reschedules, NPA/IRAC tagging, holiday/calendar edge cases), manage defect triage to closure, and ensure deployment readiness. Create data migration strategy and validations (trial loads, dry runs, control totals, GL balancing); perform SQL/PL‑SQL checks and Unix/shell log analysis; support production incident RCA. Ensure compliance with RBI, KYC/AML, FATCA/CRS, NPCI guidelines; embed maker–checker/four‑eyes controls and audit trails across configurations and processes. Lead incident/problem management (ITIL), reduce P1/P2 incidents, and drive continuous improvement; track release metrics (defect density/leakage, STP, performance SLAs). Mentor techno‑functional consultants/developers; conduct solution walkthroughs, trainings, and thorough documentation handovers (BRD/FRD, configuration workbooks, SOPs, SLAs, traceability). Mandatory skill sets: Any Postgraduate/Professional degree 6–9 years as a techno‑functional consultant on Finacle or Oracle Flexcube (FCUBS), leading multi‑module changes (deposits/lending/payments). Strong SQL/PL‑SQL, Unix/shell, and core banking data model knowledge; hands‑on with API/MQ/batch integrations and reconciliation. Proven track record in UAT/go‑live leadership, cutover planning, and production stabilization. Solid understanding of regulatory/compliance requirements: RBI, KYC/AML, FATCA/CRS, NPCI (payments), and IRAC/NPA norms. Preferred skill sets: Finacle: Experience with Finacle Integrator (FI), custom components/reports, and performance tuning. Flexcube: Deep understanding of FCUBS/OFS data model; experience with parameter migration and release packaging; familiarity with OBDX (digital channels). Payments expertise (UPI/IMPS/NEFT/RTGS), reconciliation & settlements; awareness of ISO 8583 and ISO 20022 mapping. Familiarity with DevOps/CI‑CD practices, Git/SVN; tools such as Jira/Confluence, ServiceNow (or equivalent). Certifications (ITIL/PMP/PRINCE2/Scrum) and Lean/Six Sigma mindset. Strong Excel & PowerPoint for management communication and governance forums. Years of experience required: 6-9years of experience  Education qualification: Be/btech/mba Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Oracle Flexcube Retail Banking Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Digital Tooling, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity {+ 24 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date July 1, 2026 Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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