- Operations: Functional Deliverables and Standard Operating Procedures
a.1 Key administrative tasks
- Handle the management of the following:
- Housekeeping
- Transportation
- Accommodation – hotel (Provincial Sites) and staff house
- Cafeteria Concessionaires
- Requisitions for Purchasing
- Supplies Inventory
- Mobile Phones
- Asset Management
- Meeting Room Reservation
- BCP Logistics
a.2 Compliance to standard operating procedures, policies and deliverables
- Ensure compliance to standard procedures and policies in the delivery of services to internal and external clients
- Provide support to the compliance to Health and Safety Standards
- Maintain various trackers for the key functions and ensure regular updating of the same
- Maintain proper filing of papers and documents
- Undertake other clerical works as the need arises
a.3 iSmart Ticketing System
- Attend to raised tickets in Altiris and close them within the agreed SLA
- Monitor the queue of their respective Facility to avoid aging for tickets
- Provide feedback to the requesting parties on the status of their request if further details or approvals are needed
- Customer Service: Internal and External Clients
- Internal Clients Requirements
- Facilitate requests for Team Building Activities
- Handle the requisition for purchasing creation in PeopleSoft for various program/department requirements
- Receive delivery of goods and services for program incentives
- Handle the distribution of goods and services for program incentives and team building requirements
- Attend to various requests of the programs/departments such as printing services, meeting room reservation, transportation services, client visits logistics, etc.
- Ensure proper manning of the telephone to address request and queries of the programs
b.2 External clients – vendors, lessors and concessionaires
- Coordinate with vendors on the delivery of PO’d goods and services and other concerns such as payment status
- Coordinate with lessors for staff houses for any concerns and issues pertaining to the staff house
- Coordinate with the concessionaires, together with the Cafeteria Committee on various concerns and issues pertaining to the management of the pantry
- Training and Development
C.1 Attendance to training and various skills enhancement/development activities
- College Degree of any related courses
- At least 1 year relevant experience
- Demonstrate ability to use Google Apps: Docs, Sheets, Slides, Drive, Gmail, etc.
- Can work in shifting schedules and extended hours, if needed
- Require very minimal supervision to complete assigned tasks
- Above average written and oral communication skills
- Ability to maintain a high degree of confidentiality and professionalism is critical
- Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential
All your information will be kept confidential according to EEO guidelines.