ESSENTIAL DUTIES AND RESPONSIBILTIES:
- Present games in a live streaming environment adhering to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures.
- Learn and fully understand and execute the rules of video stream games.
- Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring and following the given table schedule, following instructions of the Pit-bosses and Trainers.
- Adhere to gaming studios rules and any other rules that management may be introduced at any time.
- Follow and supervise the updates and amendments in the game leading procedures.
- Creates a fun and engaging atmosphere while hosting the game.
- Keeps a high energy and entertains customers through the game.
- Ability to handle unexpected situations and adapt to changes during the game.
- Being comfortable addressing large audience, speaking clearly and engagingly.
- The ability to connect with players and make them feel part of the show.
- Provide players with timely, accurate and professional assistance with the related game general questions and communicate with players according to chat policy.
- Immediately report to the Pit-boss of any risks or committed mistakes, problems and / or unusual activities in gaming studios and other company’s premises caused by other employees or other causes.
- Attend educational events, briefings, sessions required for professional skills improvement and learning the new procedures.
- Participate in company promotions thought marketing via photo and video shoots as required by management.
- Maintain professional and clear communication with management and peers.
- Keep confidential information within the company’s authorized individuals.
- Perform any additional duties as instructed by management.
EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED
- High School Diploma / GED.
- Must be 21 years of age or older
- At least 1 year of Customer Service Experience.
- Basic computer skills- MS Office, electronic mail, etc.
- Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
- Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
- Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
- Ability to deal, sort, shuffle and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
- Ability to work a variety of shifts, including nights, weekends, and holidays.
- Punctuality and attention to detail.
- Be able to wear assigned uniforms.
- Must be able to obtain a New Jersey Gaming License and West Virginia Casino Employee Registration.
- Pay Rate: $18 hourly + Pooled tips + Hourly Performance Bonus (Bonus range from $0 – $5.00)
- Vacation Days: 5 days
- Sick Time: 5 days
- 10 Holidays pay
- Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
- 401K – 4% match