Job Description: This is the gateway for a graduate engineer to be exposed to a world-class Network Operations and Deployment career. The Project Coordinator II will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity. Scope: Follows established procedures on routine work Requires detailed instructions Your Roles and Responsibilities: Provides weekly operational updates including action items. Communicate effectively, maintain and establish a good rapport team and client. Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures. Assists with identifying operational/project issues and/or escalating the issue to the team lead. Attending and participating in client meetings as required. Documents and follows up on important actions and decisions from meetings. Collaborates with various regional teams for ticket resolution. Work closely with the Facility providers and Smart Hands to drive the issues. Working with the Hardware vendors ensuring the RMA shipments to and from Facilities. Assists with daily monitoring of the ticketing system and resolving them under defined SLA Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews Assists with identifying trends or recurring problems and escalates to team lead for resolution. Assists with identifying and collaborating on new process improvement opportunities. Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures. Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers. Required to work on oncall roster and preparing/participating in daily handovers. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor/Diploma preferably in Information Technology or Engineering and 1 to 3 years’ related experience and/or training; or equivalent combination of education and experience. Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues. Familiarity with Microsoft Excel and Google Suite Excellent communication skills, both verbal and written Positive attitude and dependable Excellent customer service skills Ability to work both within a team and independently Ability to multitask and prioritize workload in a fast-paced environment Ability to use good judgment, as well as problem-solving and decision making skills Ability to maintain confidentiality and professional decorum Good to Have: Knowhow of operations inside Data Centers/POPs Handled Logistics / shipments We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!

Project Coordinator II.

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