At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Areas of Responsibility Ensure that the recalculations are handled correctly from both a commercial and legal point of view along with Ayvens customer support policies and procedures; Update as per request or proactively the system with recalculation details and contract changes: Mobility contracts are (pro)active up-to-date, in accordance with actual mileage, equipment level of the object and lease service components; Keeping the user's name and address details up to date during the contract; Bulk changes during the contract term; Responsible for carrying out a high-quality customer service by creating robust documentation and process mapping and be part of an end to end support of transition Provide excellent customer service, with the ability to build productive relationships, conduct quality sample assessments and identify process improvements Assisting department as needed/requested by line manager Job Requirements University degree/diploma (e.g. in business, management, economics, etc) English & Dutch (fluent, verbally and written) 2 years’ experience working in Customer Service Intermediate MS Office (Excel, Access) skills Familiarity with SAP ERP systems and tools an advantage Continuous improvement mindset Experience working in a multi-lingual international organization Financial and Commercial skills + analytical ability Broad knowledge of the automotive industry / market Benefits 25 days of annual leave; 1 sick day/year; 1 day off for your birthday; Family Private healthcare subscription at Sanador/Regina Maria ; Life Insurance(BRD) Monthly budget in Benefit Platform; Holiday gifts for Easter, Christmas through Benefits Platform; Loyalty bonus at 3 and 5 years seniority in company; Special events bonus (marriage, child birth, other); Opportunities and trainings for ongoing professional growth and career advancement; Hybrid work setup - 3 days/week in the office (Timpuri noi metro station). Discounts for dental care from Edent clinic Massage in the office on Tuesday and Wednesday; Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

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