Location: Lone Star Oncology Hiring Range: $29.52 - $42.39 Job Description Summary: Reviews incoming phone calls related to patient conditions, concerns, and needs. Consults with providers to present patient’s problem and/or condition and resolves the problem or direct calls to appropriate person. Primary Job Duties & Responsibilities: Answers and/or reviews phone calls from patients, caregivers, and outside entities and uses nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call. Reviews patients chart for possible adverse events related to treatment prior to discussing with the provider. Be able to discuss with physician and/or nurse practitioner the steps necessary to insure proper patient care. Be able to discuss with the provider any abnormal labs or tests presented to them by other staff members so that appropriate action regarding further orders can be carried out and charted, if necessary. Contact emergency room when a patient is directed there, give explanation, diagnosis, and a phone number where provider can be contacted. Handle prescription refill requests according to Company procedure. Will be expected to work at any Company location to help meet Company’s business needs on an as needed basis, within reasonable expectations. Will also be expected to work overtime when given sufficient notice. Complies with all federal and state laws and regulations pertaining to patient privacy, patient’s rights, personnel law, safety, labor, and employment law. Adheres to Company and departmental policies and procedures, including IT policies and procedures and Disaster Plan. Performs other duties and projects as assigned. Job Qualifications and Requirements: Education: High school education required LPN Program Graduate Certifications/Licenses: Unencumbered current license as a Licensed Practical Nurse, in state of employment or multi-state license Must have CPR and BLS certifications. Previous Experience (including minimum years of experience): 1-2 years of experience with hematology/oncology patients in a clinic or hospital. Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Travel : <25% Standard Core Workdays/Hours: Monday to Friday 8:30 AM – 5:00 PM. #AONC American Oncology Network AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care. AON serves its expanding network of partner practices by providing proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better. By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient. Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted. A career in oncology offers all sorts of rewards. But working at AON offers employees more than most. As a fast-growing national company, the opportunity to join a national workforce with flexible work options is available. We offer competitive compensation packages that include comprehensive health insurance with a robust provider network. Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program. At AON, we offer you more than a job, we offer you a career. As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country. Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.

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