Major Function
The Specialist, Fulfillment Operations provides operational, administrative, and analytical support for WWF's fulfillment function. This position serves as a key operational resource responsible for maintaining critical fulfillment processes, monitoring inventory and financial controls, supporting reporting and reconciliation activities, coordinating vendor communications, and driving continuous process improvements. This position also verifies and processes invoices related to premium procurement and fulfillment. They manage on-site inventory and internal order fulfillment that ensure the efficient delivery of fulfillment services across the organization. Additionally, they serve as a back-up to Manager, Fulfillment and Financial Analysis on questions regarding inventory, postal accounts and premium procurement.
Key Responsibilities
- Process premium, WWF magazine, fulfillment and inventory management
- Accepts and processes internal orders. Ensures adequate on-site inventory
- Coordinate day-to-day fulfillment operational activities and workflow tracking
- Resolves fulfillment errors identified within constituent relationship management system
- Assists manager with premium orders for mail and online gifts
- Update inventory and print vendor with postal information
- Assist with vendor communications, follow-up activities and issue resolution
- Maintain records and reporting as necessary
- Create and maintain standard operating procedures (SOPs), process documentation, training materials, job aids, and operational guides.
- Support testing, documentation and implementation of process improvements and technology enhancements
- Other duties as assigned
Key Competencies
- Collaboration & Relationship Management: Works cross-functionally with WWF teams, external agencies, vendors, and suppliers to build productive relationships, communicate effectively, and achieve organizational goals.
- Communication & Decision-Making: Actively listens, discusses options, incorporates direction and feedback, and collaborates with management to make and implement informed decisions.
- Analytical Thinking & Problem-Solving: Proactively identifies issues, researches solutions, analyzes data, and supports informed operational decisions.
- Continuous Learning & Improvement: Demonstrates a willingness to learn, applies new skills, and identifies opportunities to improve processes and efficiency.
- Operational Execution & Accountability: Works independently, applies expertise to manage assigned processes, troubleshoots issues, and ensures consistent, accurate execution.
- Stakeholder & Customer Service: Anticipates and responds to internal and external stakeholder needs, delivering accurate, timely, and high-quality service that supports WWF's fulfillment and donor engagement objectives.
- Organization & Attention to Detail: Effectively manages competing priorities while maintaining accuracy, attention to detail, and quality.
Skills and Abilities
- Bachelor's degree or equivalent experience required.
- 4+ years of experience in fulfillment, inventory management, logistics coordination, operations support, fundraising operations, or related fields.
- Must have the ability to work both independently and effectively as a member of a team.
- Strong interpersonal and customer service communication skills
- Must be able to meet deadlines and prioritize work as needed.
- Ability and interest in learning new skills and tools.
- Experience supporting inventory tracking, operational reporting, reconciliation activities, and business process execution.
- Strong Microsoft Excel and reporting skills.
- Experience with inventory management systems, CRM platforms, fulfillment software, or enterprise business systems – Blackbaud CRM preferred.
- Experience with SharePoint, Power BI, Power Automate, and Microsoft Power Platform tools preferred.
- Strong analytical, organizational, and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities independently while maintaining a high level of accuracy and accountability.
- Committed to building and strengthening a culture of inclusion within and across teams.
- Able to be flexible and adaptable to manage multiple initiatives.
- Committed to building and strengthening a culture of inclusion within and across teams.
- Identifies and aligns with WWF’s core values:
- COURAGE – We demonstrate courage through our actions, we work for change where it’s needed, and we inspire people and institutions to tackle the greatest threats to nature and the future of the planet, which is our home.
- INTEGRITY – We live the principles we call on others to meet. We act with integrity, accountability and transparency, and we rely on facts and science to guide us and to ensure that we learn and evolve.
- RESPECT – We honor the voices and knowledge of people and communities that we serve, and we work to secure their rights to a sustainable future.
- COLLABORATION – We deliver impact at the scale of the challenges we face through the power of collective action and innovation.
Please note: Applicants must be legally authorized to work in the U.S. This position is not eligible for employment visa sponsorship. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Relocation is not provided for this position.
World Wildlife Fund (WWF) promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, veteran status, or any other characteristic protected under applicable law.