About the Opportunity
We're looking for a friendly, adaptable and customer-focused Customer Service Consultant to join a well-established team within the waste management industry.
Based in Braeside, you'll be the first point of contact for customers, assisting with general enquiries, waste collection bookings, invoice queries and service-related requests.
This is an initial 2-month contract, ideal for someone looking for an immediate opportunity to utilise their customer service skills within a supportive and collaborative team.
What You'll Be Doing
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Responding to inbound customer enquiries via phone and email.
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Assisting customers with waste collection bookings and service requests.
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Managing enquiries relating to missed bin collections and waste services.
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Investigating and responding to invoice queries and discrepancies.
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Communicating clearly and professionally with customers and internal stakeholders.
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Using internal systems to update customer information and manage service requests.
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Ensuring all customer enquiries are handled efficiently and accurately.
What We're Looking For
We're looking for someone who is reliable, switched-on and brings a positive attitude to the team.
Ideally, you'll have:
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Previous experience in a customer service or call centre environment.
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Excellent verbal and written communication skills.
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Confidence handling inbound calls and managing customer enquiries.
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Strong email writing skills, with the ability to communicate clearly and professionally.
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Good attention to detail, particularly when reviewing invoices and customer information.
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The ability to adapt to changing priorities and learn new systems quickly.
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A proactive approach, strong work ethic and reliable attendance.
Desirable experience:
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Exposure to Microsoft Dynamics.
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Experience using phone systems such as 8x8.
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Previous experience in administration, billing or service-based industries.
What's on Offer?
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Monday to Friday, 9:00 am – 5:00 pm.
- $37.58 per hour + superannuation
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Initial 2-month contract.
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Immediate start.
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Supportive and welcoming team environment.
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A positive workplace culture with regular team celebrations, lunches and social events.
Location & Requirements
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Based in Braeside, VIC.
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A current driver's licence and access to your own vehicle are essential, as the location is not easily accessible by public transport.
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Full Australian working rights are required.
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Office-based.
Interested?
If you're a reliable and customer-focused individual who enjoys helping people and working as part of a supportive team, we'd love to hear from you!
Apply now to be considered.