About the Role
Orchard Fostering is Ireland's leading independent Fostering Agency, and we have been building brighter futures for children and young people for more than a decade nationwide.The Orchard Fostering Quality Coordinator assists the Group Quality Director to manage the Quality Management System, focused on providing tools which are focused on ensuring that the care provided meets the needs of carers and young people and ensures safety.
The QMS includes the following components;
▪ A Risk Management Framework
▪ An audit process and schedule
▪ Monitoring of Key Performance Indicators
▪ Mechanisms that capture feedback including perception surveys, focus groups, meetings and the capture of positive and negative feedback.
Role Objectives:
- To implement the quality systems in place in the fostering service to ensure compliance with all relevant regulations and standards and promoting the best possible outcomes for the children and young people availing of our services.
- To participate in the audit schedule for the company, provide detailed report and support the managers with corrective actions and monitor progress through quality improvement plans.
- To collect, analyse and monitor quality assurance data, KPIs and emerging trends, compile this information into reports, and present these at the monthly quality committee.
- Responsible for the production of the monthly quality report and preparation for the monthly Quality Committee meeting.
- To support the revision of policies and procedures and the maintenance of the document control spreadsheet.
- To ask and receive feedback from carers and young people, develop a carer engagement plan and promote a culture of continuous quality improvement.
- To arrange the annual training schedule, organise carers training and maintain the carer and staff training database.
- To take a lead in the implementation of an electronic quality assurance system.
- To undertake an annual report of the company each year.
- To attend the bi-monthly Quality & Safety Board Sub Committee meetings and present a report and data for Orchard Fostering.
- Ideally, have a third level qualification in health, social care or quality management.
- Have experience implementing a quality system in a care & support environment.
- Have good knowledge of risk management and Incident management & review.
- Have knowledge and experience of regulation, standards and inspections.
- Have strong interpersonal, communication and presentation skills.
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Benefits to working with Company
- Comprehensive induction process
- Extensive training programme
- On-going mentoring and support
- Competitive salary with increments
- Refer a friend initiative
- Orchard Values Champion Award
- Employee Assistance Programme (EAP)
- Internal career progression opportunities
- Bike to work scheme
- Education Assistance grants