We are looking for a professional, customer-focused Welcome Host to be the heartbeat of the workplace experience at a multi occupied building in Covent Garden.
As the first point of contact for colleagues, clients, and visitors, you will create a positive and lasting impression while delivering exceptional service and hospitality. Working closely with workplace, facilities, security, and support teams, you will ensure a seamless journey for all building users, maintaining a welcoming, safe, and efficient environment at all times.
Key Responsibilities
- Deliver a warm, professional welcome to all visitors, clients, and colleagues.
- Act as the first point of contact for enquiries, providing outstanding customer service.
- Manage the reception area to ensure a professional, clean, and welcoming environment.
- Answer telephone calls and manage the reception inbox efficiently.
- Meet and greet meeting room users, providing guidance and support throughout their visit.
- Take ownership of the reception and workplace areas, ensuring they remain clean, organised, and fully operational.
- Identify, log, and monitor maintenance requests through relevant systems.
- Follow up on outstanding jobs and escalate issues where appropriate.
- Complete regular inspections and audits of workplace spaces, equipment, and provisions.
- Maintain accurate records, logs, and reports.
Hours: 45 Hours per week, shifts from 8am-6pm, Mon-Fri
Salary: £35,988 per annum
We're looking for an enthusiastic and proactive individual who thrives in a customer-facing environment.
Essential Skills & Experience
- Previous experience in a Reception, Front of House, Hospitality, Concierge, Customer Service, or Workplace Support role.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Professional, polished, and confident approach.
- Ability to work independently and take ownership of responsibilities.
- Experience handling administrative duties and maintaining accurate records.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Intermediate knowledge of Microsoft Office applications.
- High attention to detail and commitment to service excellence.
Desirable
- Experience within a corporate office environment.
- Knowledge of facilities or workplace management systems.
- SIA Licence (where required for specific locations).
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.