Job Description To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives Identify, control and escalate potential risks which may lead to increased costs Manage costs or expenses within approved budget to achieve cost efficiencies Deliver against operational and cost targets Prioritise resource allocation to minimise and reduce wastage Deliver customer experience excellence aligned to Organisational values and service standards Build professional long-term relationships with customers based on trust that builds the brand Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application Provide customers with relevant information to keep them informed of products and service options Develop, encourage and nurture collaborative relationships across area of specialisation Develop integrated business analyses and projections for incorporation into strategic decision-making Perform reviews and analysis of current processes using operational metrics and reports within set timelines Provide recommendations to other business analysts with supporing documentation and/or benchmarks to optimise own process Partner with Business Analyst Manager to run workshops elicit analyse, validate and document business organisational and/or operational requirements Instruct, advise, direct and quality assure projects for the business unit/product house Identify potential project risks whilst gathering business requirents to ensure the successful completion of a project Liaise with other project areas to co-ordinate interdependencies and resolve issues Collaborate with business to prioritise and rationalise projects/ initiatives Provide status updates to relevant stakeholders Ensure due diligence is undertaken prior, during and post project implementation Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 09/11/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

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