Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Purpose We are looking for a dynamic and driven individual to play a pivotal role in transforming the client servicing journey. Working closely with the Journey Owners, you will collaborate with internal stakeholders such as Business, Platform owners and MtJ squads to drive and deliver seamless, client and employee-centric outcomes. This role requires a strong operational foundation across the end-to-end wealth management and banking value chain—specifically covering pre- and post-trade activities, payments and loan, retail products, and etc.—all while aligning closely with the bank's core wealth continuum targets and strategic focus. Being highly adaptable, proactive, and passionate about continuous improvement and digital transformation, with the agility to support all other strategic projects across the unit as required will be integral to this role. Responsibilities Report into the COO department to support and drive strategic and transformation related initiatives within Private Banking and Treasures Private Client. Partner with the Journey Owner to execute the strategic roadmap for transforming day-to-day servicing journeys. Act as an operational bridge between business stakeholders and technology/platform squads to ensure deliverables meet business requirements and user experience standards. Support the business as they lead in user adoption and to achieve committed business benefits collectively. Identify operational bottlenecks, streamline manual hand-offs, and implement risk-controlled automation and digital enhancements to reduce cycle times and elevate operational excellence. Apply deep operational understanding across the E2E lifecycle—with a strong emphasis on pre-trade and post-trade processes, payment workflows, retail operations, and delegation of authority matrix. Ensure all servicing enhancements directly support the broader wealth continuum goals, driving deeper client engagement, seamless tier transitions. Monitor key performance metrics (KPIs) and operational dashboards to track journey adoption, friction points, and value realization. Initiate and manage identified strategic projects, including process reengineering, to enhance operational efficiency and client experience. Provide strategic support to senior leadership by translating business objectives into actionable execution plans. Requirements Proven track record in business transformation, process improvements, or COO functions within Private Banking or Wealth Management. Strong, hands-on understanding of end-to-end banking operations, specifically pre- and post-trade workflows, payment processing, retail banking, and complex servicing procedures. Demonstrated experience in journey design, process reengineering, and executing large-scale user adoption programs. Able to dissect complex operational challenges, map out E2E processes, and design practical, scalable solutions. Strong strategic thinking capabilities with the ability to conceptualize and execute complex business initiatives. Exceptional stakeholder management skills, with a proven ability to influence and collaborate with business leaders and platform owners. Strong analytical and problem-solving skills, with a focus on driving operational excellence and wealth transformation objectives. Ability to thrive in a fast-paced environment and manage multiple strategic projects simultaneously. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: DBS Asia Central Job: COO Office/Business Mgt & Support Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

SVP/VP, Specialist, Journey Transformation and Strategic Projects, Private Banking, Consumer Banking Group.

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