THIS ROLE
IT team partners closely with the business to deliver technology solutions that address both current challenges and future needs. The Technical Desktop Support Engineer is responsible for troubleshooting and resolving technical issues, investigating system-generated alerts, supporting software deployments and migrations, managing hosts and devices, and automating routine operational tasks to improve efficiency and ensure reliable IT service delivery.
WHAT YOU WILL DO
- You'll serve as the primary escalation point for the Central Service Desk, managing and resolving escalated incidents and service requests.
- You'll take ownership of local IT support issues, ensuring timely resolution and a positive end-user experience.
- You'll manage and maintain hardware, while assisting with the installation, configuration, patching, and support of desktop systems and software.
- You'll update, categorize, prioritize, and track tickets within the service management toolset to ensure accurate documentation and service delivery.
- You'll collaborate with procurement teams and external vendors to support hardware, software, and technology-related requirements.
WHAT WE OFFER
- Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
- Health and wellness support – HMO coverage from Day 1 (with dependents), life and accident insurance, mental health support, and medical allowances
- Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
- Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
- Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards
ABOUT YOU
- You have at least 3 years of IT experience with a strong background in desktop and audiovisual support.
- You possess working knowledge of Active Directory, Exchange, GPO, SharePoint, Microsoft Teams, and MECM.
- You communicate effectively and can build strong relationships with end users and stakeholders.
- You have experience providing high-quality end-user support and troubleshooting technical issues.
- You bring financial services industry experience and hold (or are working toward) ITIL Foundation, Microsoft, or Cisco certifications.
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.