What you will do:
We’re looking for an experienced and hands-on B2B Operations professional who can take ownership of the end-to-end wholesale fulfillment process and ensure smooth, on-time deliveries worldwide. You are highly organized, solution-oriented, and confident in managing a small team of two people, clients, 3PL partners, and cross-functional stakeholders in a fast-paced environment.You will be part of a collaborative, high-performing team and play a key role in shaping Aeyde’s next stage of growth.
- Own worldwide B2B footwear shipments, including after-sales support, returns, swaps, and customer claims.
- Manage the day-to-day B2B outbound flow and act as the main point of contact for Operations & Fulfillment, ensuring seamless communication with external Partners as well as internal teams like Wholesale, Merchandising and Finance.
- Manage performance, staffing and holiday planning for two coordinators, ensuring uninterrupted operations and fulfillment KPIs, especially during peak periods.
- Oversee B2B inbound processing, including system uploads, 3PL coordination, and warehouse booking-in.
- Work closely with the Wholesale team to ensure on-time shipments and proactively communicate delays or disruptions.
- Coordinate B2B shipments, including creating shipping and customs documentation, client portals, and 3PL ship-outs.
- Ensure an exceptional customer experience by efficiently managing client enquiries, returns, swaps, and claims.
- Proactively track B2B orders and launch dates to ensure smooth, on-time deliveries.
- Manage 3PL relationships to ensure high service levels, smooth operations, and cost efficiency.
- Drive continuous improvement of SOPs, SLAs, and KPIs to increase efficiency, reduce costs, and maintain service standards.
- Own the operational onboarding of new B2B clients.
- Build strong internal and external relationships through regular check-ins, quarterly reviews, and on-site visits.
- Ensure shipment data is accurately recorded in the ERP system for reliable forecasting and reporting.
What you will bring:
- 5+ years of professional experience in operations, fulfillment, or supply chain management, preferably in the fashion, luxury, or consumer goods sector.
- Academic degree and/or professional training in operations, supply chain management or a related business field.
- Proven track record of managing B2B logistics, including experience with shipping, customs documentation, and 3PL coordination.
- Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.
- Excellent communication and interpersonal skills for building relationships with clients, stakeholders, and 3PL partners.
- Strong proficiency in G Suite and/or MS Office applications, experience with Oracle NetSuite or other ERP systems is a strong plus.
- Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
- Start-up mindset with a can-do attitude and a solution-oriented approach.
- Excellent communication skills in English (both verbal and written), German is a plus.
What we offer:
- A bright and spacious design office in the heart of Berlin embodying our brand values and focusing on employee well-being.
- A unique chance to shape our company’s future and build a global brand, all within a motivating, international work environment with employees of 14+ nationalities.
- A high level of responsibility, creative freedom, and the opportunity to bring your originality, ideas, and independence to life.
- Once-per-season gift voucher, to be used on Aeyde footwear and accessories.
- Subsidized Urban Sports Club membership, Berlin Public Transport pass or German lessons for international employees.
- 30 days of holidays.
- Flexible hybrid working model subject to team specifications.
- Regular team events include our Christmas and Summer Party as well as extraordinary monthly team lunches.
- Relocation assistance available including visa support.