Advance Your ServiceNow Career with Devoteam!
We are looking for a Lead/Principal level ServiceNow Architect / Forward Deployed Engineer (FDE) focused on the Service Operations domain in ServiceNow.
We need a strong ServiceNow Architect who can drive high-impact technical delivery while actively steering presales, client relationships, and our overall market growth.
Key Responsibilities
Technical Delivery & Architecture
- Architect & Deliver: Lead end-to-end design and implementation of complex ServiceNow Service Operations solutions.
- Forward Deployed Engineering: Work directly with key clients on-site or closely embedded within their teams to solve complex architectural challenges and ensure platform success.
- Quality & Governance: Oversee delivery quality, best practices, and maintain technical excellence across Service Operations projects.
- Mentorship: Guide and upskill senior/junior consultants within the local and regional delivery teams.
Technical Presales, Client Management & Business Support
- Presales & Solutioning: Partner with local sales and domain leads to drive presales activities, design tailored customer solutions, respond to RFPs, and deliver technical demonstrations to C-level stakeholders.
- Trusted Advisor: Serve as the main technical contact and trusted advisor for strategic accounts, bridging business requirements with ServiceNow capabilities.
- Local Business Growth: Support business development and local footprint expansion for ServiceNow.
- ServiceNow Ecosystem: Collaborate closely with regional ServiceNow representatives and internal domain leads across Central Europe.
You will be a great fit for this role if you have…
- 6+ years of hands-on experience on the ServiceNow platform, with a proven track record as an Architect or Lead/Principal Consultant.
- Experience conducting discovery workshops, building solution proposals, and pitching to senior business and IT stakeholders.
- Certifications - ServiceNow System Administrator (CSA) and Implementation Specialist (CIS) in relevant modules, Certified Application Developer (CAD).
- Fluent English.
- Project management skills.
- Consultative approach and experience leading workshops with stakeholders to extract business requirements and turn them into technical solutions.
- Presales support and the ability to help scope projects, estimate effort, and create Statements of Work (SOW).
- Solid communication skills, ability to clearly articulate complex ideas and technical designs.
- Strong Leadership and ability to manage other technical experts.
Benefits and perks:
- Salary up to 5000€ (based on candidate's seniority and experience)
- 5 weeks of vacation per year
- 4 “My Days” per year
- Flexible working hours (hybrid model)
- Career Management, training and certifications in the best breed of technologies - focused on technical and AI skills (ServiceNow, Google, Anthropic), Project Management methodology etc.
- Udemy for business account
- Meal allowance up to 1172€/year (5,12€/per day)
- Cafeteria 48€/month (MultiSport Card available)
- Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet)
- Employee Referral Program
- Sabbatical leave
- Repurchase of hardware
Moreover, we offer:
- Above standard working equipment.
- Snacks and breakfasts in the office.
- Company events and team buildings.
- Gifts for work anniversaries, promotion or childbirth.
- Friendly and open culture.
And last but not least, you can rely on:
- Transparent framework for career growth, reinforced by annual performance evaluations
- Trust and autonomy, with no micro-management
- Learning from senior colleagues and opportunities to collaborate with professionals from various industries