End-User Support & Troubleshooting
- Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades.
- Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects.
IT Administration & Asset Management
- Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices.
- Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.
Process Improvement & Collaboration
- Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.
- Partner with senior IT team members to improve processes and automation, staying current on emerging tech.
AI-Enabled Support & Tooling
- Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues.
- Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.
Requirements:
- Minimum of 1 year of experience in IT operations or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
- Strong troubleshooting skills for hardware and enterprise IT software.
- Ability to work independently and own issues end-to-end.
- High service orientation and excellent customer service skills.
- Strong communication skills (verbal & written).
Nice to have:
- Hands-on experience with JIRA and Confluence for ticketing and documentation
- Administration experience with Slack, Google Workspace, and access management platforms (Okta, SailPoint IIQ)
- Practical experience using AI assistants (Copilot, Claude, ChatGPT, Gemini) for support, documentation, or productivity tasks
Your Benefits
- Modern office in Budapest’s Haller Gardens – easy to reach, even by bike!
- International good vibe + strong corporate background = a secure & inspiring place to grow.
- From day one: life, accident & health insurance (MetLife).
- SZÉP-card & Medicare health package.
- foodora PRO & vouchers – tasty meals, even in the home office.
- Mental health support & relaxing office massages.
- In-house English lessons + LinkedIn Learning access.
- Extra days off, AYCM partnership & all tools provided.
- Social impact matters: we support 6 charities and you can join in!