Manager, APAC IPC (Inventory and Process Control), Fulfillment Operations Report to the Director of Fulfillment Operations for APAC Region. This role leads IPC group which is a critical operational function in Distribution Center and Outbound Logistics management, that ensuring inventory accuracy, process quality and compliance across the fulfilment network by preventing, detecting, and eliminating defects at the source with control plan developed and executed. IPC protects revenue by ensuring inventory accuracy, reduces costs by catching defects early, and safeguards our brands by eliminating customer-facing errors. This role strategically directs 3PL partners to execute IPC standards, leverage their resources, and transform return/complaints data into preventive controls, and ended continuous improvement within the field operations. Your Responsibility will include (but not limited to): Strategic 3PL Resource Direction (IPC related) Mobilize 3PL Teams: Guide / Direct 3PL staff (auditors, analysts) allocations for cycle counts, root-cause investigations, and crisis management. Govern Systems & Tools: Mandate 3PL Ops/ IT to configure WMS or reporting for real-time exception alerts, returns tracking, and aging management. Lead Joint Initiatives: Co-pilot 3PL projects to reduce errors. Performance Governance & Compliance Enforce SLAs: Hold 3PL accountable for: Inventory accuracy, shrinkage. Return% and Customer Complaint DPMO (fulfilment related). Conduct Rigorous Audits: Validate 3PL adherence to SOPs and complaint resolution. Impose Corrective Actions: Require 3PL and process owners (including up/down-steams) to fix systemic errors (defective, mispicks, wrong shipments) within SLA. Data-Driven Prevention & Improvement Analyze Defect Hotspots: Trace Return/Customer Complaints to root cases. Identify 3PL process gaps (training, layout, tech) using WMS/Power BI. Develop Control Plans: Co-create preventive playbooks with 3PL and process owners. Implement predictive controls. Upskill 3PL Teams: Train 3PL staff on client-centric IPC practices and complaint-driven RCA (Root Cause Analysis). Customer Complaint & Returns Excellence End-to-End Defect Ownership: Investigate inventory-linked complaints, map financial impact. Mobilize 3PL “customer focus teams” for critical client escalations. Preventive Culture Building: Integrate complaint lessons into 3PL daily briefings. Pilot tech solutions (e.g., RFID workflow with controls). Stakeholder Collaboration & Risk Mitigation Translate Client Needs: Convert feedback into 3PL actions. Escalate Resource Gaps: Flag inadequate 3PL capabilities (staff/tech). Secure High-Risk Inventory: Mandate extra 3PL controls (CCTV audits, dual checks) for fraud-prone items. What we will be looking for in you: Bachelor’s degree in supply chain, Business, or related field. 5+ years in IPC/warehouse management, preferably in retail/fashion. 3+ years’ experience in selecting, appointing, and managing large 3PL contracts. Expertise in SAP/WMS modules and transportation workflows, analytics tools (Power BI, SQL), returns platforms. Proven success in reducing inventory errors and returns/complaints via preventive controls. Root-cause analysis, Lean Six Sigma (Green Belt+). Client-facing communication for control plan advocacy. Strong collaboration skills with Engineering/IT/Customer Service teams. Excellent communication skills with the ability to communicate to all levels. Excellent communication skills in written and oral English & Chinese with the ability to face external and internal partners in a professional and mature manner. Excellent document writing and upwards communication skills. Excellent judgment to ensure timely decisions are made on a regular basis. Demonstrated ability to get things done and be resourceful. Ability to handle complex and ambiguous scenarios. Ability to handle changing priorities and use good judgment in stressful situations. R-20261026-0013 VF Corporation habille les consommateurs partout dans le monde grâce à son portefeuille diversifié de marques emblématiques de style de vie, notamment Vans®, The North Face® et Timberland®. Fondée en 1899, VF est l’une des plus importantes entreprises mondiales de vêtements, de chaussures et d’accessoires. Elle exerce ses activités de façon socialement et écologiquement responsable dans de nombreuses régions du monde, catégories de produits et canaux de distribution. VF s’engage à offrir des produits novateurs aux consommateurs et à créer une valeur durable pour ses clients et ses actionnaires. VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, and Timberland®. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders. Énoncé de vision de VF en matière de diversité VF s’engage à créer un environnement inclusif qui accueille et valorise les différences parmi tous ses associés, ses clients, ses fournisseurs et les collectivités où nous vivons et exerçons nos activités. Le succès et la croissance continus de VF sont renforcés par des initiatives qui favorisent la diversité à l’échelle mondiale. VF s’engage à offrir l’égalité des chances en matière d’emploi et à traiter ses associés et ses candidats sans discrimination fondée sur la race, la couleur, le sexe, l’âge, l’origine nationale, la religion, l’orientation sexuelle, l’identité ou l’expression de genre, l’état matrimonial, la citoyenneté, un handicap, le statut d’ancien combattant protégé, le statut VIH/sida ou tout autre motif protégé par la loi. VF s’engage à répondre aux divers besoins des personnes en situation de handicap dans des délais raisonnables, conformément aux principes d’autonomie, de dignité, d’intégration et d’égalité des chances. Pour ce faire, VF s’efforcera de cerner, de prévenir et d’éliminer les obstacles à l’accessibilité partout où cela est possible, tout en respectant les exigences en matière d’accessibilité prévues par l’ADA, la LAPHO (AODA) et toute autre réglementation provinciale, étatique ou locale applicable. VF s’engage à assurer l’accessibilité numérique, à se conformer aux Règles pour l’accessibilité des contenus Web (WCAG) 2.1, niveau AA, ainsi qu’aux normes de conception accessible de l’ADA et de la LAPHO (AODA), et à toute autre réglementation applicable. Si vous avez besoin d’une mesure d’adaptation ou si vous avez des questions concernant cet énoncé, veuillez transmettre votre demande à [email protected] VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected basis. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to [email protected].

Manager, Inventory & Process Control, APAC.

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