AMI is looking for a Store Manager for Boston - Copley Place. Reporting to the Retail Director of North America, the Store Manager will ensure the store is running efficiently. Alongside his/her team, they will drive sales and performance and continually create engaging client experience and long-term relationships with clients. Store Manager responsibilities include:
TEAM MANAGEMENT
The Store Manager needs to inspire and guide their team, create a positive work environment, and foster a culture of teamwork and collaboration:
Hire, supervision, training, and development of a high performing team
Management and monitoring of schedules to maximize performance and profitability
Train team on products and brand knowledge
DRIVING SALES
The Store Manager’s mission is to drive sales while creating a dynamic environment with excellent customer service:
Supports team to achieve individual and team sales targets.
Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.).
Provides daily reports to the Retail Director and HQ.
Works closely with Merchandising team by communicating and providing feedback and better knowledge of the customers.
Sees business opportunity and possible challenges to help initiate changes and improve the business.
CLIENTELING AND EVENTS
Recruits new clients (stylists, agents, prospects)
Foster long-term relationships with existing clients; sends, follow-ups and hosts one-to-one experiences.
Serves as the ambassador of the stylist program for the store.
Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others).
CLIENT RELATIONS
The Store Manager spreads the AMI spirit by offering alongside with his/her team a unique customer experience:
Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
Understands customer needs and proposes a relevant selection of products while encouraging cross
selling.
Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
Introduces new clients to the brand.
OPERATIONS MANAGEMENT
The Store Manager is the guarantor of the store image:
Participates in the reception of merchandise and ensures supply needs.
Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises...
Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.)
Actively participates in the Visual Merchandising of the store, proposes options during rotations.
• At least 3+ years of experience in retail management.
• Experience in luxury sales and/or designer clothing.
• Excellent interpersonal skills.
• Team-player with a strong sense of team leadership to deliver results beyond expectations.
• Masterful customer service skills and ability to foster a client-centric spirit.
• Strong interest and understanding of fashion; familiarity with the luxury market and its trends.
• A second language is preferred