We are seeking an experienced Project Manager to lead end-to-end project and service delivery for a large SAP Application Management Services (AMS) engagement. The role is responsible for project governance, delivery execution, customer and stakeholder management, financials, resource planning, risks, escalations and continuous improvement across SAP AMS services.
Experience: 15+ Years Total Experience, with minimum 5+ Years in SAP AMS Project / Program Management, with proven experience coordinating large SAP AMS and Application Support engagements.
Work Model: Onsite at Customer Location
Location: BKC,Mumbai, India (Customer Location)
Key Responsibilities
· Lead end-to-end planning, execution and governance of SAP AMS projects, enhancements and initiatives, managing scope, schedule, milestones, dependencies, deliverables and quality.
· Own customer-facing governance and act as the key interface between customer IT/business leadership and SAP delivery teams; manage reviews, expectations, commitments and escalations.
· Ensure SLA/KPI adherence and effective management of incidents, problems, changes, releases, backlog, major incidents and service improvement plans.
· Coordinate cross-functional SAP teams and third parties; manage dependencies, transitions, releases, cutovers and successful handover into steady-state AMS.
· Maintain structured RAID, action, decision and RACI governance; proactively identify risks/issues and drive mitigation, recovery and closure.
· Manage project financials including revenue, cost, utilization, forecasting and profitability; identify commercial leakage and ensure effective scope/change control.
· Drive resource and capacity planning, skill requirements, onboarding, transitions and productivity across onsite/offshore delivery teams.
· Drive continuous improvement through automation, standardization, productivity improvement, ticket reduction, knowledge management and service quality initiatives.
· Ensure compliance with ITIL/ITSM, delivery processes, security, audit and customer governance requirements; maintain accurate and audit-ready documentation.
· Mentor PMO/project management resources and strengthen project management discipline, reporting and governance practices.
Required Experience
· 15+ years of total IT experience, with minimum 5+ years in SAP AMS Project / Program Management or coordination roles.
· Proven track record of being responsible and accountable for end-to-end delivery of large SAP AMS and application support engagements, with strong ownership of service performance, customer satisfaction, governance, resources, financials and escalations.
· Extensive experience managing large and complex SAP AMS / support environments with multiple functional and technical workstreams and distributed onsite/offshore teams.
· Strong experience managing multiple concurrent projects, enhancements, transitions, releases and continuous improvement initiatives within an AMS/support ecosystem.
· Proven customer-facing leadership experience, including senior stakeholder management, service reviews, escalations, issue recovery and executive governance.
· Strong understanding of ITIL/ITSM, SLA/KPI management, Incident, Problem, Change and Release Management.
· Experience with ServiceNow or equivalent ITSM tools is desirable.
Preferred Skills & Certifications
· Strong leadership, communication, negotiation, analytical and problem-solving skills.
· Commercial and business acumen with experience in project financial management and change control.
· PMP / PRINCE2 / ITIL or equivalent certification preferred; SAP certification is an added advantage.
Key Performance Indicators
· SLA/KPI Compliance • Customer Satisfaction • Project Delivery Success • Financial Performance • Resource Productivity • Risk & Escalation Management • Service Quality • Continuous Improvement • Governance Effectiveness
Educational qualification:
B.E./ B.Tech. , M.B.A. Preferred
Experience :
15 years