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Uva

Gibbons House, United States of America

Help Desk Assistant (Student Wage).

IT SUPPORT
Undergrad student wage position for less than 20 hours per week. The Student Help Desk Assistant provides front-line technical support to Housing & Residence Life (HRL) staff and students, helping ensure reliable access to technology and IT resources. Responsibilities include responding to help desk requests; diagnosing and troubleshooting hardware, software, and network connectivity issues; assisting with computer and peripheral setup; providing basic technical guidance; performing routine preventative maintenance and minor repairs; maintaining accurate equipment inventories; documenting support activities; and escalating complex technical issues to the appropriate IT personnel. The successful candidate will demonstrate strong problem-solving skills, effective communication, attention to detail, and a commitment to providing responsive, customer-focused technical support. The Help Desk Assistant will be paid $18.25 per hour. QUALIFICATIONS Must be a full-time UVA undergraduate or graduate student in good standing throughout employment. General interest in computers, technology, and technical troubleshooting. Strong interpersonal and communication skills, with an emphasis on providing helpful and professional customer service. Ability to troubleshoot problems, exercise sound judgment, and make appropriate independent decisions. Detail-oriented, with strong organizational skills and the ability to follow instructions. Self-motivated, with the ability to work independently and manage assigned responsibilities. Ability to collaborate effectively with staff, students, and other team members. Willingness to learn new technologies, procedures, and troubleshooting techniques. May be required to lift up to 25 pounds. CONDITIONS OF EMPLOYMENT Flexible hourly schedule (scheduled in consultation with supervisor), totaling 10-20 hours a week. Any other employment must have hours and scheduling compatible with the requirements of this position. PRIMARY RESPONSIBILITIES Provide first-level technical assistance to HRL staff and students. Respond to, troubleshoot, and resolve reported hardware, software, and connectivity issues. Assist users with basic computer operations, software applications, and peripheral devices. Identify and escalate complex technical issues to appropriate IT staff. Notify the supervisor when equipment requires additional technical assistance, replacement, or outside repair services. Attach a current resume. MINIMUM REQUIREMENTS Education: Current undergrad UVA student Experience: None Licensure: None PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment. In 1819, Thomas Jefferson founded the University of Virginia and inaugurated a bold experiment. Two centuries later, Jefferson’s vision thrives. Across Grounds - and throughout the world - UVA students, faculty, staff and alumni challenge convention, break barriers and pursue the greater good. The University of Virginia is made up of eleven schools and affiliated foundations in Charlottesville plus the College at Wise in Southwest Virginia. The University of Virginia Health System is a renowned academic medical center committed to providing outstanding patient care, educating tomorrow's health care leaders and discovering new and better ways to treat diseases. The University's Medical Center, School of Medicine and Physicians Group are recognized for their excellence in patient care, education and research. At UVA, we offer a rich collection benefits, which have long been recognized and valued for their comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as health care, time off, and retirement, UVA offers a comprehensive list of benefits and services to help staff and faculty meet their personal and family needs.
Pay
Not stated
Where
Gibbons House, United States of America
Work
Not stated
Type
Not stated
Posted
29 Oct, 2026
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