About the Role
We are looking for a Security Operator to join us in an embedded role to support the client’s 24/7 global security operations. You will support 24/7 physical security operations through alarm monitoring, access control administration, CCTV operations, incident documentation, dispatch coordination, and customer support activities.
This role is ideal for candidates interested in building a career in physical security operations, emergency response coordination, and security technology management. As a Security Operator will help ensure the safety and security of Snap personnel, facilities, visitors, and operations.
This is an onsite role at the client’s London office. This role would require you to work 5x8-hour shifts, rotating early, late and night shifts, including weekends, with flexibility to cover gaps where required.
Must provide a valid SIA CCTV (Public Space Surveillance) licence prior to commencing employment.
Essential Functions / Responsibilities
- Provide timely response to alarms, incidents, notifications, and requests for service.
- Monitor and manage access control, CCTV, alarm systems, and communications platforms.
- Perform badge creation, modification, deactivation, and access-management support.
- Receive, document, categorize, escalate, and close security incidents.
- Dispatch security personnel, facilities personnel, and emergency responders as required.
- Support emergency communications and incident notifications.
- Respond to Jira tickets, calls, emails, and other customer service requests.
- Maintain accurate records, reports, and audit trails.
- Participate in training, exercises, and continuous improvement initiatives.
Knowledge, Skills, and Abilities
- Excellent customer service, communication, and multitasking skills.
- Ability to assess information, follow procedures, and make sound decisions.
- Basic understanding of security operations, dispatch, access control, or CCTV systems preferred.
- Comfortable operating in a fast-paced 24/7 environment.
- Knowledge of Microsoft Office and security technology platforms preferred.
- A current SIA CCTV (Public Space Surveillance) licence.
- 1-3 years of customer service, operations, security, emergency response, or related experience preferred.
- Experience with Lenel, Milestone, Everbridge, Jira, or similar platforms preferred.
Interview Process
- Initial call with a member of our Talent Acquisition team
- Timed written assessment (arranged at a time that suits you) to test writing and analytical capability
- Panel interview with some of the team members and hiring managers at Sibylline
- Meet and Greet with the client
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.