• Supervise and support customer service representatives to maintain high service standards
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction
• Monitor team performance, review service metrics, and identify areas for improvement
• Develop and implement customer service procedures, policies, and best practices
• Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals
Excellent written and verbal communication skills.
Strong leadership, problem-solving, and decision-making abilities.
Ability to manage customer inquiries, complaints, and escalations professionally.
Familiarity with CRM software, customer support platforms, and Microsoft Office applications.
Strong organizational skills and the ability to manage multiple tasks efficiently.
Enjoy competitive pay, $200 sign up bonus, flexible working hours, 100% remote work, paid training, paid time off, health and dental benefits, performance-based bonuses, career advancement opportunities, professional development, and a supportive team environment.