Job Overview:
Responsible for being the main point of contact for assigned clients, and ensuring the optimal (timely, cost-effective) execution of sale contracts, while continually providing high-quality service to all involved stakeholders
Key responsibilities:
Ensure efficient execution of sale contracts for assigned clients (from offering/sampling phase to delivery), and keep related data up-to-date
Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant
Issue shipping instruction and logistic documents related to assigned sales (invoices, release documents, cover letters...), and instruct/ensure upload of related external documents where required
Work closely with relevant internal teams, clients, brokers, and logistic-service providers to ensure 24h customer service, data accuracy and efficient coordination (position check, effective back-up/ handover, etc.)
Work closely with Sales team, Inbound teams and Head office to anticipate execution challenges and advise on potential solutions
Advise Sales team on logistic costs for specific sale scenarios, and any other logistic aspect of a sales project/ potential business
Monitor assigned clients’ position & receivables
Education:
BA or equivalent – a focus on Commodity Trading, Logistics or Management is a plus
Other certifications are a plus
Experience:
Experience in an international environment/ global collaboration
Experience in coffee trade logistics is a plus
Experience in Customer Service is a plus
Technical Skills:
Good knowledge of Excel, Word, Outlook
Knowledge of collaborative tools (MS Teams, SharePoint,...) & Power BI are a plus
Knowledge of SAP (compulsory)
Knowledge of Incoterms
Knowledge of ESCC is a plus
Knowledge of PBI is a plus
Soft Skills:
Excellent organizational skills (ability to prioritize, plan tasks and respect deadlines)
Teamwork skills/ team spirit
Ability to work under stress and respond to tight deadlines
High level of autonomy
Proactiveness
Languages:
Excellent knowledge of English and preferably also of French
Knowledge of any other language is a plus