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Ready to take your career global? Make your mark at one of the biggest names in payments! We're looking for a Client Support Specialist to join our Client Support team and help shape the future of global commerce. What you'll own Respond to cardholder inquiries by phone, email, chat, and other communication channels, resolving payment and account related issues in line with service standards Handle complex and sensitive customer requests, including escalated cases involving fraud, risk, payments, and account maintenance. Investigate customer issues, identify suitable solutions, and coordinate with technical and service departments or clients when further support is required Act as a subject matter expert for assigned clients, supporting colleagues with complex cases and helping identify opportunities to improve processes and service quality Coach and train team members, support onboarding of new colleagues, and help coordinate daily activities to ensure timely and consistent service delivery What you'll bring Extensive experience in telephone based customer service, ideally in payment services, financial services, or a contact center environment. Strong problem solving skills and the ability to handle complex customer inquiries independently, including sensitive or high risk cases Excellent communication skills, a customer focused mindset, and the ability to collaborate effectively with colleagues and other departments Strong organizational skills, initiative, and the ability to support, guide, and coordinate team members while managing multiple tasks It’s a bonus if you have Experience using Global Payments systems or other payment processing and customer service platforms Previous experience as a subject matter expert, team lead, or coach in a customer service environment Knowledge of card payment processes, fraud prevention, compliance requirements, and relevant card scheme guidelines About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, whom you can learn from as you grow your career. The people, the energy, and the connections are unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that transcend borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and our passion drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global! Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead. Click HERE to visit Worldpay Workday and view any additional applications. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected] EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [email protected]. 
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Tsys
Bucharest
Client Support Specialist.
REMOTE
more at Tsys.
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