MISSION:
- Drive revenue growth and retention of profitable clients while managing portfolio performance, including loss ratio and WAP. Deliver high-quality service from contract inception to build strong, long-term client relationships.
- Proactively promote Coface’s products and solutions to maximise upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients, brokers, and internal teams, ensuring smooth collaboration and successful account renewals.
MAIN RESPONSIBILITIES:
Client Relationship Management
- Build and maintain strong relationships with existing clients through regular, proactive communication
- Provide responsive, high-quality service by addressing client queries and resolving issues promptly
- Conduct client meetings, presentations, and consultations to recommend suitable solutions
Portfolio & Revenue Management
- Drive renewal revenue, profitability, and account growth within the assigned portfolio
- Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders
- Identify and execute cross-selling and upselling opportunities to maximise account value
- Monitor portfolio performance against targets and take action to optimise results
Stakeholder & Communication Management
- Act as the key point of contact between clients, brokers, and internal teams
- Provide regular updates and reports on client needs, market insights, and business opportunities
- Represent the company at industry events and client engagements
Operational & Compliance Excellence
- Manage contract renewals, pricing negotiations, and policy changes
- Ensure adherence to internal policies and regulatory requirements
- Contribute to process improvements and support efficient service delivery
- University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry
- Excellent communication and interpersonal skills
- Broad understanding of key markets, their conditions, and competitor specifics
- Strong analytical and presentation skills, able to convey complex commercial situations to management
- Proficient in Microsoft Office applications and comfortable with digital tool
- Flexible working model after the first month of working from the office will be hybrid
- Great place to work: central and modern office
- Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
- Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
- Health care