We are looking for an IT Support Specialist who enjoys helping users, takes initiative, and is eager to grow in a structured yet dynamic environment. In this role, you’ll collaborate closely with local users, the regional IT team, and HQ experts — gaining exposure to a diverse, international tech community.
Key Responsibilities
Technical Support
- Provide technical assistance to end-users via phone, email, chat, or in-person support.
- Troubleshoot and resolve issues related to PCs, laptops, printers, operating systems, software applications, and office equipment.
- Diagnose hardware, software, and network connectivity problems and ensure timely resolution.
- Escalate complex incidents to appropriate IT teams and follow up until closure.
System Administration
- Install, configure, maintain, and update operating systems, software applications, and end-user devices.
- Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other corporate platforms.
- Support onboarding and offboarding activities, including user setup and equipment provisioning.
Ticket Management
- Monitor and manage support requests through the company's helpdesk platform.
- Ensure incidents and service requests are logged, prioritized, tracked, and resolved within agreed service levels.
- Maintain accurate documentation of troubleshooting activities and solutions.
IT Operations & Projects
- Collaborate with internal IT teams to resolve technical issues and improve support services.
- Participate in IT infrastructure and system implementation projects.
- Contribute to the continuous improvement of IT support processes and user experience.
User Training & Compliance
- Provide guidance and basic training to employees on the effective use of hardware, software, and IT services.
- Ensure compliance with internal IT policies, procedures, and quality standards.
- Promote IT security best practices and support data protection initiatives
Required Qualifications & Experience
- Experience in an IT Help Desk, Technical Support, or Desktop Support role is considered an advantage.
- Good knowledge of Windows operating systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams) and standard business applications.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Experience supporting hardware devices such as PCs, laptops, printers, and peripherals.
- Familiarity with tools such as Active Directory, Microsoft 365, Citrix, SCCM / Microsoft Configuration Manager, and Software Center.
- Basic knowledge of IT security principles and data protection practices.
- Conversational English language skills.
Technical Skills
- Windows OS Administration
- Active Directory User Management
- Microsoft 365 Administration
- Hardware & Software Troubleshooting
- Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
- Citrix Environment Support
- SCCM / Configuration Manager
- Ticketing & Service Desk Tools
- Endpoint Device Support
Soft Skills
- Strong problem-solving and analytical abilities.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively within a team.
- Good organizational and time-management skills.
- Customer-oriented mindset with a proactive approach to issue resolution.
- Ability to handle multiple priorities in a fast-paced environment.
Preferred Qualifications
- IT-related degree or technical certification.
- ITIL Foundation certification is a plus.
- Previous experience in a corporate IT support environment is an advantage.
What We Offer
- 2 days/week Home Office
- Company laptop & mobile phone (+ optional extra monitor for home use)
- Cafeteria & private health insurance
- Stable, international corporate background
- Modern IT systems and transparent processes
- Easily accessible, modern Budapest office
- Supportive team environment
- Continuous development opportunities (language courses, trainings)
- Company events and team‑building activities
How to Apply
If this role sounds like a place where you’d enjoy working with modern IT infrastructure, collaborating with international teams, and growing your skills, we’d love to hear from you. Please submit your resume in English.