Partner Sales Specialist - Fort Lauderdale, FL
Job Summary
Atlas Ocean Voyages is seeking an experienced individual to join our amazing, best-in-class team of Partner Sales Specialist. As a brand ambassador, this role is responsible for cultivating new relationships, while strengthening existing ones. The Partner Sales Specialist service new and existing reservation calls from our Travel Agency / Advisor partners throughout the entire customer service cycle.
Responsibilities:
· Provide detailed information and make appropriate recommendations regarding Atlas Ocean Voyages destinations, itineraries, and ancillary products.
· Use courteous, professional, consultative selling techniques and product knowledge to increase booking revenue and provide complete customer satisfaction
· Provide consistent consultative telephone and email support to Travel Advisors and guests in a positive, knowledgeable, and professional manner.
· Consistently follow up in a timely manner using phone and email to ensure all outstanding tasks and commitments are brought to full completion.
· Maintain the highest level of engagement and responsiveness of all available new sales leads and previous customers to generate new business.
· Ability to independently research information.
· Meet or exceed sales goals by booking voyages and optional packages (air, hotel, land, insurance).
· Ensure complete accuracy in all bookings and call documentation.
· Maintain an abandonment rate to the minimum by answering calls promptly.
· Maximize conversions even on non-booking calls by collecting complete profile information.
· Monitor and manage confirmation emails and resolve issues promptly.
· Review incoming department emails and route them appropriately.
· Collaborate across departments to ensure seamless cruise booking and service experience.
· Utilize CRM (Zoho) and reservation systems (Seaware) to maintain guest history and follow-ups.
· Actively participate in ongoing training and sales performance development.
· Support departmental and company-wide sales initiatives and projects.
· Performing other job-related functions as assigned
· This position is on-site and is based in our corporate office in Fort Lauderdale, Florida, requiring a flexible schedule, with the ability to work weekends and holidays as needed
· Must be customer service-oriented and have excellent sales skills
· Ability to effectively multi-task.
· Able to work positively, cooperatively, and respectfully in a fast-paced, diverse, and entrepreneurial business environment
· Cruise industry reservations systems experience highly preferred.
· Self-motivated, organized, and team-oriented with strong verbal and written communication skills.
· Ability to learn the CRM (Zoho) and reservation system (Seaware) required
· Proficient in verbal/written English
· Knowledge of Microsoft Office Suit
All your information will be kept confidential according to EEO guidelines.