Strategic Account Executive
US East Office (Jacksonville, FL)
We exist to transform our customers and change lives.
Who We're Looking For
The Account Executive is responsible for the renewal of RF-SMART software subscriptions, direct sale of RF-SMART products and services to assigned RF-SMART customer target-base. His/her purpose is to cultivate relationships, as well as to seek and follow new leads within the current account list, in order to renew and acquire upsell business for ICS, Inc. In calling on current customers, the Strategic Account Executive will gain access to decision makers, develop strong relationships, provide information, convey the value proposition of RF-SMART products, quote prices to customers, and shape the engagement strategy for each assigned account.
What You'll Do:
- Establishes a professional, working, and consultative relationship with clients by developing a core understanding of the unique business needs of the client within their industry
- Qualifies opportunities and assesses prospect value
- Possesses the ability to forecast sales opportunities
- Maintains knowledge of competitors in order to strategically position products and services
- Utilizes pre-sales and other resources to close sales and drive sales revenue
- Leverages RF-SMART Customer Care and Support resources to maintain high customer satisfaction
- Provides clear communication to all internal departments
- Participates in strategy meetings as required
- Updates CRM system timely and accurately
- Possesses the strong ability to deliver and negotiate contracts to senior levels
- Orchestrates site visits and customer meetings
- Develops advocates within accounts who serve as customer references
- Possesses an earnest interest in providing the highest level of customer satisfaction
- Responsible for renewing software subscriptions
- Responsible for upselling software to existing customers
- Responsible for maintaining and driving a sales pipeline
- Significant travel is not expected, however travel for customer visits, and trade shows
- Ability to quickly build rapport and forge relationships
- Ability to build a comprehensive account strategy
- Ability to drive the sales process from prospect through closure
- Ability to present and sell technology products in a business context
- Advanced problem-solving capabilities
- Ability to learn quickly
- Strong interpersonal, presentation, management, and negotiation skills
What You Bring:
- A Bachelor’s degree in a business field, or equivalent work experience
- Successful software/hardware sales experience, or a high technical acumen a plus
- Proven history of meeting and exceeding assigned goals
- Track record of consistent top-level performance
- Experience with consultative selling of services
- Experience with sales CRM systems such as Oracle/Siebel, Salesforce, or NetSuite
- Experience with Microsoft Office applications
- Knowledge/experience with NetSuite a plus
- Knowledge/experience with manufacturing and/or distribution processes a plus
Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Strategic Account Executive, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.