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[What the role is] The Estate Manager (Customer Relations) is responsible for delivering quality housing services to HDB flat applicants and residents by assessing eligibility for flat purchases, CPF housing grants, and HDB housing loans, as well as processing sale and resale transactions. [What you will be working on] our responsibilities as a customer relations manager are to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants’ eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management’s consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencies. You may also be rostered to supervise counter operations to ensure they run smoothly, as well as process Enhanced CPF Housing Grant applications from flat buyers. These duties will give you an in-depth appreciation of the HDB flat purchase value chain, and present opportunities to streamline work processes for both our customers and staff. [What we are looking for] You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels. Successful candidates will be offered a 1+1-year contract. http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly! Details Details Details
Sggovterp
HDB HUB, Singapore
Estate Manager (Home Eligibility Services).
more at Sggovterp.
30 Oct, 2026
Sggovterp
Facilities Manager (Integrated Development)
SLA-REVENUE HOUSE LEVEL 10
Salary not listed
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Sggovterp
Senior Manager, Centre Management
- Leadership
SLA-REVENUE HOUSE LEVEL 10
Salary not listed
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Sggovterp
Senior Executive, Land Management & Operation
- Senior level
SLA-REVENUE HOUSE LEVEL 9
Salary not listed