Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule: Monday to Friday | 9AM -6PM or 10AM -7PM
This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsabilities
- Processing and managing customer orders (phone, email, online systems)
- Answering product availability questions and proposing alternatives as needed
- Following up on open orders and resolving issues proactively
- Taking ownership of requests from start to resolution
- Collaborating across departments to improve service flow and processes
A Day in the Life
- Handling dealer calls and inquiries (approximately 20% of the day)
- Processing orders and managing requests in internal systems
- Responding to email inquiries
- Coordinating with internal teams to resolve delivery or order issues
- Troubleshooting and resolving problems efficiently
Qualifications & Skills
- Bilingual (French & English) to support North American teams and clients
- Post-secondary education or 3+ years’ experience in landscaping or manufacturing
- 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
- Excellent communication, problem-solving, and multitasking skills
- Proven ability to manage customer conflict with positive outcomes
- White‑glove, customer-first mindset with strong ownership and follow-through
- Comfortable in a fast-paced, team-oriented environment
Technical Requirements
- Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
- Familiarity with CRM software is considered an asset
- Overall strong computer proficiency
- Proficiency with Microsoft Office (Excel and Word)
Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:
- Group insurance and RRSP with employer contribution
- 24/7 telemedicine and Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks (snacks, events, free parking)
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
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