Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Resumen : Este puesto está orientado principalmente a la administración y atención al cliente dentro de un centro de datos, más que a funciones técnicas de infraestructura. El foco está en la coordinación de visitas, soporte administrativo, gestión de requerimientos, relación con clientes y proveedores, y apoyo operativo general a las instalaciones del Data Center. ¿Qué estarás haciendo? Soporte Administrativo Brindar apoyo administrativo semirrutinario a las instalaciones del Centro de Datos. Seguir procedimientos estándar para responder llamadas telefónicas entrantes. Revisar y responder solicitudes de trabajo mediante los sistemas establecidos (despacho, actualizaciones, entre otros). Coordinar visitas y agendas de clientes dentro del centro de datos. Apoyar consultas e incidencias semirrutinarias de clientes. Mantener la programación de salas de reuniones y recorridos mientras los clientes se encuentren en el sitio. Coordinar directamente actividades con el Equinix Response Center (ERC) cuando sea necesario. Mantener registros de actividades del centro de datos, incluyendo inventarios de circuitos, inventarios de energía instalada y horas de trabajo utilizadas. Generar solicitudes de compra y coordinar entregas y facturación con proveedores cuando corresponda. Participar en proyectos especiales según sea requerido. Atención y Soporte al Cliente Comunicar a los clientes los procedimientos operativos estándar del centro de datos y fortalecer relaciones positivas con ellos. Coordinar visitas de trabajo de clientes con el equipo de seguridad y acompañar a clientes o proveedores cuando sea necesario. Dar seguimiento y reportar consultas e incidencias semirrutinarias de clientes, identificando posibles tendencias. Gestionar tickets de visitas de trabajo en los sistemas correspondientes. Realizar recorridos de inducción para nuevos clientes, orientándolos sobre las instalaciones. Guiar a los clientes dentro de las instalaciones a través de llamadas directas cuando sea necesario. Actuar como enlace local con clientes, coordinando tareas con equipos multifuncionales. Mantener relaciones comerciales positivas con proveedores locales para apoyar necesidades administrativas de los clientes. Proporcionar información sobre proveedores locales cuando sea solicitado. Enviar plantillas y documentación relacionada con el centro de datos por teléfono, correo electrónico o impresos. Mantener las áreas de atención al cliente y salas de reuniones limpias, ordenadas y completamente abastecidas. Colaborar en el seguimiento de envíos de clientes cuando se encuentren en el sitio. Identificar posibles temas relacionados con la satisfacción del cliente y escalar los casos cuando corresponda. ¿Qué necesitas? Educación Título técnico o diploma profesional. Experiencia Al menos 2 años de experiencia laboral equivalente. Conocimientos Técnicos Nivel avanzado de Microsoft Office (Excel, Word, PowerPoint, Outlook y herramientas de Internet). Idiomas Inglés intermedio Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. This posting is a new position within our organization. Equal Employment Opportunity: Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (US Applicants) Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement. Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify. www.equinix.com/company/legal/careers-verify-participation/ www.equinix.com/company/legal/osc-right-to-work/ Accessibility and Accommodations: Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department. Privacy and Terms: We keep the information that you have provided us for the purpose of sending you career information you are likely to be interested in. By submitting your application you confirm that you agree to this purpose and our privacy & terms. You can unsubscribe at any time should you wish to stop receiving information from us.

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