The Role:
We're looking for an organized and detail-oriented Cluster Groups & MICE Coordinator to join our dynamic team. In this role, you'll serve as a central point of communication and coordination for group-related initiatives, working collaboratively with internal teams, clients, and external stakeholders. You'll manage the complete lifecycle of group inquiries while maintaining accurate data systems and ensuring seamless operational execution. This position offers an excellent opportunity to develop your coordination skills in a fast-paced, customer-focused environment where your contributions directly impact client satisfaction and organizational efficiency.
Key Responsibilities:
- Manage the full lifecycle of group inquiries, from initial request through rate loading and distribution, following established standard operating procedures
- Maintain accurate and up-to-date data across CRM systems and prepare detailed reports on group progress, performance metrics, and rate audits for leadership review
- Coordinate group block requirements and handle requests with flexibility and responsiveness
- Manage shared inboxes for group inquiries, prioritizing tasks and ensuring timely, professional responses to internal and external stakeholders
- Support the completion of RFP (Request for Proposal) processes for group accounts, including data collection, rate setup, and tracking to meet client requirements
- Ensure compliance with organizational guidelines and policies related to group reporting and procedures
- Organize and support client visits, site inspections, and familiarization trips to enhance client relationships
- Handle customer and agency inquiries related to group bookings promptly, escalating issues as needed to appropriate team members.
- Contribute innovative ideas and suggestions to improve operational efficiency, processes, and client engagement within the coordination function.
- Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiatives.
- 1–2 years of experience in a coordination, administrative support, or sales support role, preferably in hospitality, events, or group travel industries
- Proficiency in CRM systems and Microsoft Office tools, particularly Excel and PowerPoint
- Excellent organizational and time management skills with demonstrated ability to handle multiple priorities simultaneously
- Strong written and verbal communication skills with the ability to interact professionally with diverse stakeholders
- Exceptional attention to detail and accuracy in administrative and data management tasks
- Solid understanding of group booking processes and group travel coordination
- Ability to analyze data and prepare clear, comprehensive reports
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.