POSITION SUMMARY
The Cluster Wedding Sales Manager is responsible for developing, promoting, and driving wedding and social event business across the assigned cluster hotels. The role focuses on generating wedding inquiries, converting leads into confirmed business, building strong relationships with Arabic-speaking clients, wedding planners, event organizers, and other key partners, and maximizing revenue through customized wedding packages and event solutions.
KEY DUTIES & RESPONSIBILITIES
- Develop and implement effective wedding sales strategies to generate business opportunities across all hotels within the cluster hotels.
- Identify, prospect, and develop new business opportunities within the UAE wedding market, with particular emphasis on Arabic-speaking clients and GCC clientele.
- Proactively engage with individuals, families, wedding planners, event management companies, luxury wedding organizers, and corporate partners to generate qualified leads.
- Build and maintain strong relationships with Arabic-speaking clients, families, wedding planners, and key decision-makers throughout the sales cycle.
- Conduct client meetings, sales presentations, negotiations, and follow-ups in Arabic and English, ensuring clear communication and a personalized sales experience.
- Promote the hotels' wedding venues, ballroom facilities, outdoor event spaces, catering services, and customized wedding packages.
- Conduct professional sales presentations, hotel site inspections, venue tours, and wedding consultations for prospective clients.
- Develop customized wedding proposals and packages based on client preferences, cultural requirements, budget, guest capacity, and event specifications.
- Maintain an active sales pipeline and ensure timely follow-up on all inquiries, proposals, negotiations, and tentative bookings.
- Develop long-term relationships with local communities, premium event organizers, wedding service providers, and relevant industry partners to strengthen the hotels' market presence.
- Achieve agreed individual and cluster sales targets, conversion ratios, event revenue goals, and other key performance indicators.
- Negotiate wedding packages, menu selections, venue rental fees, accommodation arrangements, and additional services within the approved pricing structure and commercial guidelines.
- Monitor competitor activities, market trends, wedding industry developments, and customer preferences to identify new revenue opportunities.
- Coordinate closely with Banqueting, Food & Beverage, Culinary, Front Office, Reservations, and Operations teams to ensure all confirmed wedding arrangements are communicated and executed effectively.
- Monitor client satisfaction throughout the planning process and promptly address concerns, service issues, or changes in requirements.
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree or diploma in Hospitality Management, Business Administration, Sales & Marketing, or a related discipline is preferred.
- Minimum 2–3 years of relevant experience in hotel sales, wedding sales, catering sales, banqueting sales, or event management.
- Previous experience in the UAE hospitality market is strongly preferred.
- Experience handling Arabic-speaking clientele and developing business within the UAE and GCC markets is highly desirable.
- Demonstrated success in generating wedding and social event business and achieving sales targets.
- Experience working with hotel wedding venues, ballrooms, banquet facilities, and catering operations is an advantage.
- LANGUAGE REQUIREMENTS
- Arabic: Fluent or native-level proficiency, with the ability to conduct professional business negotiations and communicate effectively with Arabic-speaking clients.
- English: Excellent verbal and written communication skills.
- Additional languages will be considered an advantage.
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.